Usability Researcher

Salary: $58-64 Hourlyup to $64.63/hrStart Date:

What You'll Do: Create and lead research plans and roadmaps for various product areas, defining problems and success criteria aligned with strategic business needs. Apply diverse research methodologies to execute studies effectively, guiding multi-person research efforts to achieve strong product outcomes. Synthesize and distill complex data into clear, actionable insights, communicating findings to activate design and engineering processes. Conduct in-depth research to clarify customer identities, contexts, needs (e.g., Jobs To Be Done), and journeys, directly informing product strategy. Assess user insights across the entire user journey-from initial awareness through adoption and retention-leveraging both quantitative and qualitative data. Contribute to solution formation by partnering closely with product management, design, and engineering teams, integrating security as a fundamental aspect of development. Produce research-driven insights on industry and vertical trends to reduce uncertainty and inform future initiatives. Collaborate with cross-disciplinary teams, educating and mentoring on the value, rigor, and methodology of user research. Develop recruitment screeners and review data collection instruments, ensuring strict privacy and security compliance. Provide effective tools and templates for product makers to capture assumptions and express them as testable hypotheses. Collaborate with the team to establish well-formed user experience goals, signals, metrics, and criteria, integrating security UX Key Performance Indicators. Apply experience checkpoints and iterative research processes to ensure exceptional product quality and drive continuous improvement.

Required Qualifications: Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 1+ year(s) User Experience Research experience; OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 2+ years User Experience Research experience; OR equivalent experience.1+ year(s) relevant domain experience within the technology sector.1+ year(s) experience in research methods that have demonstrably impacted both product direction and detailed experience design. English language proficiency, with clear, accurate, and understandable oral and written communication, presentations, and research writing skills. Proficiency in qualitative and quantitative research methods, quality assurance, user acceptance testing, and user scenario creation and application. Strong analytical thinking, data analysis, problem-solving, and the ability to translate insights into practical applications. Experience with collaborative innovation, conflict resolution, distillation of results, industry trend analysis, and stakeholder management. Demonstrated decision-making ability, outcome-driven innovation, project management, project visioning, and scope management. Expertise in creativity, interaction design, user experience, user interface design, and user-centered design principles.

Nice-to-Have Qualifications: Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 2+ years user experience research experience; OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 3+ years user experience research experience; OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field AND 5+ years user experience research experience; OR equivalent experience.

Client Description: Join a global technology leader driving innovation and empowering people and organizations worldwide to achieve more. Here, you'll collaborate with passionate, diverse teams to create impactful solutions that shape the future. The culture prioritizes growth, inclusion, and purpose-where your ideas are valued, and your work drives real change. Wherever your passion lies and wherever your career is headed-you'll play a role in projects that touch billions of lives. With flexible work options and a supportive environment, you'll have the tools to thrive both personally and professionally. Be part of something that truly matters. Why work with AQUENT? Check out our awesome benefits: https://aquent.com/talent/talent-benefitsAquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.