F&B Floor Manager at The Whitby Hotel

Restaurant Supervisor The Whitby Hotel is looking for a polished, guest-focused Restaurant Supervisor to lead service in our restaurant. You will manage day-to-day floor operations, support room service and special events as needed, and motivate the Food & Beverage team to exceed guest expectations and meet budget goals. Guest Experience Lead from the floor with a constant, visible presence, supporting and directing the service team Make sure every guest's needs are met and exceeded, using guest history to create personalized experiences Brief the team on VIPs and their preferences, and build lasting rapport with regular guests Handle guest feedback and complaints to company standards, following through and reporting to the F&B Manager or Duty Manager Record guest preferences so they are carried out on future visits Look for ways to improve service and procedures Team Leadership and Development Help the F&B Manager recruit and retain talented team members Lead pre-service meetings and provide one-on-one coaching Maintain and update training manuals and onboarding materials Conduct performance appraisals for all restaurant team members twice a year Identify training needs and organize training to meet them Make sure the team has excellent product and menu knowledge Maintain high standards of discipline and run an ongoing staff incentive program Finance and Administration Prepare weekly payroll and staff schedules for the restaurant Produce a monthly report covering sales, staffing, training, and new ideas Drive the team to meet monthly budgets while controlling costs, particularly payroll Assist with monthly stock takes and resolve discrepancies Complete daily opening and closing paperwork, reporting, and health department checklists Ensure cash handling follows company standards and all legal requirements are met