Retention call center agent
esolutionsAugusta, GA
Retention call center agent
esolutionsAugusta, GASenior L5
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All Other
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesEmployment Placement Agencies
APPLY NOW (opens in a new tab)Retention Call Center AgentWe are seeking an experienced Retention Call Center Agent with 5+ years of experience in customer retention, call center operations, and customer service. The ideal candidate will focus on reducing customer churn and maintaining strong customer relationships.
Key Responsibilities:
Handle inbound and outbound customer retention calls.
Understand customer concerns and identify reasons for cancellation.
Provide effective solutions, offers, and alternatives to retain customers.
Achieve retention, conversion, and customer satisfaction targets.
Maintain accurate customer records and call notes.
Handle escalations professionally and resolve issues promptly.
Requirements:
5+ years of experience in customer retention, call center, or customer service.
Excellent verbal communication and active listening skills.
Strong negotiation, persuasion, and problem-solving abilities.
Proven ability to meet/exceed retention and performance targets.
Comfortable working in a high-volume, target-driven environment.
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Level
Senior L5
Location
Augusta, GA
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday