Job TitleThis position is primarily guest service out on the gaming floor and assisting with basic gaming machine functions including detailed paperwork requirements, accurate data entry, and money counting skills. All positions within 7 CLANS CASINOS are responsible for the overall maintaining of excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace. The following is a list of the main duties and responsibilities of all slot team members. However, other duties will be assigned as deemed necessary by reporting department management and will be addressed per department job descriptions and Policies and Procedures. Responsible for the success of the Player's Club, by assisting guests through the membership process, and explaining the benefits of membership. CASINO/DEPARTMENT OPERATIONSGreet guest and team members eagerly upon arrival to the casino/hotel, maintain a proactive guest service approach at all times. Being able to remember regular players by name. Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino. Maintaining attendance to ensure Casino and Guest has necessary coverage to provide efficient guest service standards. Distribute Player's Club membership forms to guests at the Player's Club counter and assist guests with completion for them to obtain their Player's Club card. Routinely inspects stock of Player's Club printed materials, and restock same, as needed. Responsible for checking in and out the appropriate keys and radio during their shift and understanding the importance of company property and security of company equipment and property. Making sure that all gaming machines are up and running, clearing bill jams, paper issues and notifying proper personnel for other issues outside of their realm of duties. Responsible for accounting and verifying all monetary items (including jackpot payouts), documentation (verifying and ensuring required ID), and required signatures on all documents. REGULATORY COMPLIANCEPerforms all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act. Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc. ORGANIZATIONAL GROWTH/DEVELOPMENTJudgment/Decision MakingUnder the direction of department management forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests. Communications Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.
QUALIFICATIONS:
To perform these jobs successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Individuals must be at least 18 years of age. EDUCATION and/or EXPERIENCEHigh School Diploma (or equivalent). Guest Services experience preferred, however not required.
KNOWLEDGE, SKILLS & ABILITIES:
Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks. Read, write legibly, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents. Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Must be able to communicate and make announcements over the intercom system-assisting with tournaments and drawings. Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events).Selective Attention -- The ability to concentrate on a task over a period without being distracted. Protect the Company's value by keeping information confidential. Perform assigned tasks under supervision. Follow written and verbal instructions. Establish and maintain positive relationships with other Team Members. Work well alone or within a team. Present facts and recommendations in oral and written form. Prepare written reports and correspondence to management as required. Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities. Strong money counting techniques. Must be willing and able to workdays, nights, weekends, and holidays. EMPLOYMENT AUTHORIZATION, WORK CARDSMust be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is always the responsibility of the Team Member to have all appropriate document(s) current and valid. Otoe Missouria Gaming LicensePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of these jobs. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is also regularly required to reach with hands and arms, and to sit, climb or balance and stoop, bend, kneel, crouch or crawl. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Team Member must be able to stand for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is regularly exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate and occasionally loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Company promotes a drug-free work environment. PUBLIC RELATIONSImportant attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution. DISCLAMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to entry level positions. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
