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SaaS Customer Support Manager - Lead Global Support at ine |...

SaaS Customer Support Manager - Lead Global Support

ineNew York, NY

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SaaS Customer Support Manager - Lead Global Support

ineNew York, NYMid L4

First-Line Supervisors of Office and Administrative Support Workers Computer User Support Specialists Computer and Information Systems Managers

Software Publishers Custom Computer Programming Services Computer Systems Design Services

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A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management skills. This hands-on role involves managing a small support team, improving workflows in Zendesk, and ensuring customer satisfaction. Competitive benefits include healthcare, flexible PTO, and a matching 401k plan.

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Level

Mid L4

Location

New York, NY

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Software Publishers

Posted

23 days ago

APPLY NOW (opens in a new tab)