Benefits:
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
401(k)
Job Overview:
Southern Holiday Homes is seeking a skilled and experienced Manager of Reservations and Guest Services to oversee our reservations team and ensure a top‑notch guest experience. The ideal candidate will have a strong background in hospitality management, a passion for customer service, and the ability to lead a team effectively. This role is key to maintaining our high standards of guest satisfaction and operational efficiency.
Key Responsibilities
Team Leadership:
Supervise and guide the reservations and guest services team.
Provide training, support, and development opportunities for staff.
Set clear performance goals and monitor progress, offering constructive feedback. Reservations Management Manage the reservations process to maximize occupancy and revenue.
Build and maintain relationships with travel agents and booking platforms.
Analyze reservation data and adjust strategies to meet business objectives.
Must have OTA experience. Guest Services Ensure a smooth and personalized guest experience from booking to departure.
Address and resolve guest issues and complaints promptly and professionally.
Implement initiatives to enhance guest satisfaction and encourage repeat business. Operational Coordination Work closely with other departments to ensure seamless operations.
Ensure adherence to company policies, procedures, and quality standards.
Stay informed on industry trends and best practices to improve operations.
Qualifications:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Minimum of 3-5 years of experience in a similar role within the hospitality industry.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in reservation systems and property management software.
Strong problem‑solving skills and the ability to handle pressure effectively.
Organizational skills with a focus on multitasking and attention to detail.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and collaborative work environment.
The chance to be part of a dedicated team at a leading holiday home company in Santa Rosa Beach.
