Job Posting Title Tram General Manager

PREFERRED QUALIFICATIONS: Experience managing an aerial tramway, gondola, cable car, amusement attraction, ski resort, transportation system, or other complex mechanical tourism operation. Experience working within a highly regulated transportation or public-assembly environment. Experience in Alaska tourism, destination management, or a similar seasonal tourism market. Experience working with cruise lines, tour operators, hotels, travel agencies, or destination marketing organizations. Experience managing retail, food and beverage, ticketing, or other ancillary revenue operations. Knowledge of applicable aerial tramway, occupational safety, transportation, or tourism regulations. Experience managing unionized or represented employees, where applicable. Experience overseeing capital projects and major facility or infrastructure improvements. ResponsibilitiesESSENTIAL JOB FUNCTIONS Operations & Attraction Management: Provide overall leadership for the safe, efficient, and profitable operation of the aerial tramway and all associated visitor services, facilities, amenities, and daily operations. Safety, Compliance & Risk Management: Ensure the highest standards of safety, regulatory compliance, emergency preparedness, risk management, inspections, and incident response are maintained for employees, guests, and contractors. Guest Experience & Tourism: Lead strategies that deliver an exceptional visitor experience, strengthen customer satisfaction, and position the attraction as a premier tourism destination through hospitality, service excellence, and strategic tourism partnerships. Financial & Business Management: Develop and manage operating budgets, forecasts, pricing strategies, revenue programs, cost controls, and financial performance to achieve organizational goals and maximize profitability. Sales, Marketing & Business Development: Partner with internal and external stakeholders to increase visitation, revenue, brand awareness, and market share through marketing, sales, strategic partnerships, special events, and new business opportunities. People Leadership & Development: Recruit, lead, develop, and retain a high-performing workforce while establishing clear expectations, accountability, effective communication, employee engagement, and a strong culture of safety and service. Maintenance, Facilities & Capital Improvements: Oversee the maintenance, reliability, and long-term stewardship of the tramway, facilities, equipment, grounds, and infrastructure, including preventative maintenance and capital improvement projects. Stakeholder & Community Relations: Build and maintain productive relationships with ownership, senior leadership, regulatory agencies, tourism organizations, business partners, vendors, community leaders, and other key stakeholders. Strategic Leadership: Develop and execute short- and long-term strategies that support operational excellence, financial performance, organizational growth, competitive positioning, and continuous improvement.