Group 1 Chevrolet Spring Automotive Service AdvisorGroup 1 Chevrolet Spring is growing and seeking a high-quality Automotive Service Advisor to join our team and represent a trusted brand in a high-performing dealership environment.
The ideal candidate is passionate about delivering an exceptional customer experience, thrives in a fast-paced setting, and enjoys building relationships with customers throughout the service process.
Responsibilities:
Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
Create detailed repair orders with clear, transparent cost and time estimates
Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
Build and maintain long-term customer relationships to drive retention and repeat business
Qualifications:
Proven customer-facing sales experience with a strong track record of meeting or exceeding goals; (automotive experience preferred but not required)
Strong understanding of dealership processes and full write-up-to-delivery workflow
Proven ability to thrive in a fast-paced service drive
Confident presenting maintenance and repair recommendations to clients
Strong communication skills with a focus on delivering high CSI
Highly organized with ability to manage WIP and follow-ups effectively
Valid driver's license with a clean driving record
Must pass background check, MVR, and drug screening
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment with job training, provided equipment, and advancement opportunities
Market-leading pay based on experience plus bonuses
Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Pinnacle Awards Program
Equal Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
