Remote Operational Support Leader
bold penguinDublin, OH
Remote Operational Support Leader
bold penguinDublin, OHMid L4
First-Line Supervisors of Production and Operating WorkersFirst-Line Supervisors of Office and Administrative Support WorkersGeneral and Operations Managers
Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesOffice Administrative Services
APPLY NOW (opens in a new tab)Bold Penguin seeks an Operational Support Services Manager to lead the OSS team, driving fast, accurate agent support and high-quality workflows. You’ll own escalation timelines, coach teams, and partner with CS, Carrier Ops, Product, and Engineering to scale an exceptional agent experience. You’ll oversee operational execution, continuous improvement, and SOP updates, while maintaining a customer-first culture and ensuring SLA performance across channels.
Matching similar jobs
Level
Mid L4
Location
Dublin, OH
Occupation
First-Line Supervisors of Production and Operating Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday