Charter Sales Specialist

Charter Sales SpecialistDirectly Reports to: Director of PartnershipsA Day in the Life: Building your list of potential customers by researching our CRM, social media, and trade press etcPro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to Tropic Ocean customersBuilding relationships with Brokers to generate new businessMaintaining relationships and follow up with customers (virtually and in-person) to ensure guest retentionWorking to sales target meeting financial objectivesDemonstrating expert understanding of the aircraft, our destinations and chartering processManaging charter bookings from enquiry to completionResponding to inbound calls and RFP's within a timely matterPresenting bespoke quotes to customers demonstrating good commercial acumenInputting accurate deal information on each customer and deal to ensure correct reportingWorking alongside business development to identify gaps in specific markets or key destinationsKey Responsibilities: Drive RevenueDevelop and execute individual strategic short and long-term sales goals in coordination with company sales objectives to generate new clients, retain existing clients and increase overall charter revenueParticipate in and contribute feedback to management to create charter sales opportunities and increase brand awareness and credibilityInitiate and develop new relationships with charter prospects and increase Lifetime Value of existing customer baseMeet with customers face-to-face to enhance relationship, build rapport and seek referralsConduct market research and build a solid pipeline of potential clients to contactAttend networking events and spread brand awareness to the local marketWork with business/partner development to identify challenges that our products can solveSales ProcessFollow-up on all charter quotations and document current quote status in company databaseInput and maintain accurate deal information and customer preferences in company database to ensure a customized and consistent charter service delivery product and enhanced client experienceBe proactive in identifying charter issues and proposing realistic solutionsRespond to RFPs in a timely and professional fashionWork with partners to identify challenges that our products can solveProvide charter service delivery oversight for trip planning and scheduling, flight following, service delivery issue resolution, billing, ongoing customer managementWhat We Look For: Continuous drive to excel and achieve/exceed goalsOutstanding written and verbal communication and keen listening skillsHigh attention to detailConfidenceAgilityRelationship BuilderOpen to travelExisting book of clients will be highly valuedAviation Charter Experienced Preferred