Dental Assistant II

SUMMARY: As a Dental Assistant II, you will be an essential member of the dental care team, supporting dentists and providing high-quality oral care for children. You will ensure that young patients receive safe and effective treatments while maintaining a comfortable and positive dental experience. KNOWLEDGE, SKILLS, AND ABILITIESProvides compassionate, patient-centered care with professionalism, confidentiality, and ethical standards. Demonstrates excellent manual dexterity and hand-eye coordination for assisting in precise dental procedures. Knowledge of dental procedures, instruments, materials, and equipment, including infection control and sterilization protocols. Proficient with mobile devices, computers, and electronic health records (EHR).Organized, detail-oriented, and able to multitask independently. Accurate in distinguishing color variations and shades. Excellent communication, interpersonal, and customer service skills, with a friendly and welcoming demeanor.

ESSENTIAL FUNCTIONS: Clinical Support

Patient Education & Communication: Provide patients and families with basic oral hygiene instructions such as brushing and flossing techniques. Support the dental team in delivering post-treatment instructions. Use child-friendly language and a reassuring manner to help young patients feel at ease.

Administrative Responsibilities: Assist with scheduling and confirming appointments under supervision. Help maintain accurate patient records by entering treatment notes and updating basic information in the electronic health record (EHR) system. Answer phones and direct inquiries to the appropriate staff. Support supply organization by restocking rooms and notifying supervisors when supplies are low.

Team Collaboration: Work closely with dentists, hygienists, assistants, and administrative staff to ensure high-quality, coordinated care. Participate in team meetings, training, and quality improvement initiatives. Perform additional duties as assigned by the Dentist or Site Manager.

COMPETENCIES: Manages time effectively to support scheduling, procedure prep, and smooth patient flow under supervision. Provides friendly, courteous, and professional service to patients, families, and team members. Works collaboratively, follows guidance, and adapts to changing tasks in a fast-paced clinical environment. Demonstrates respect, empathy, and professionalism in a diverse and inclusive setting. Willing to learn, apply problem-solving skills, and work a flexible schedule, including travel to other clinic sites. May have other duties assigned at any time. Please note that this job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee for this position. Responsibilities, duties, and activities may change at any time, with or without notice.

EEO STATEMENT: Great Smiles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

QUALIFICATIONS: (1) completion of:(a) an ADA-accredited dental assisting program and current certification in CPR; or(b) one academic year or longer in an ADA-accredited dental hygiene program and current certification in CPR; oro(2) completion of the Dental Assistant certification examination(s) administered by the Dental Assisting National Board and currentcertification in CPR; OR(3) completion of:(a) a 3-hour course in sterilization and infection control;(b) a 3-hour course in dental office emergencies; and(c) current certification in CPR.(d) after completing Sub-Items (3)(b), (c), and (d) of this Rule, dental assistants may be trained in any dental delivery setting and allowed to perform the functions of a Dental Assistant II under the direct control and supervision of a licensed dentist, except as listed in Sub-Item 3(e) of this Rule.(e) Dental assistants may take radiographs after completing radiology training consistent with G.S. 90-29(c) (12).(f) full-time employment and experience as a chairside assistant for two years (3,000 hours) of the preceding five, during which period the assistant may be trained in any dental delivery setting and allowed to perform the functions of a Dental Assistant II under the direct control and supervision of a licensed dentist.

Radiography Requirements: A certified Dental Assistant [(one who successfully completes the DANB exam (see (3) above)] or an assistant who completes an ADA-accredited dental assisting or dental hygiene program may take radiographs without further examination. All others, including those who move to North Carolina from out-of-state, must successfully pass an equivalency exam. Strong dental terminology to effectively communicate with dentists and patients. PHYSICAL DEMANDSThis position may require prolonged sitting or standing, repetitive motions, and tasks common to primary care dentistry. It involves using phones, computers, and other office equipment, and may include irregular hours and stressful conditions. Exposure to clinical hazards such as communicable diseases, body fluids, radiation, and chemicals is possible. Physical demands include lifting up to 30 pounds, and the ability to stoop, kneel, reach, hear, see (including color and depth perception), and communicate effectively. WORK ENVIRONMENTThis job operates in a pediatric dental and orthodontic office environment. It regularly uses standard dental/orthodontic equipment, including X-rays and photos. Additionally, standard office equipment such as computers, phones, photocopiers, file cabinets, and fax machines is routinely utilized in this position.