Telephone Nurse Advisor
Shift:
Monday – Friday, 8am – 4:30pmWork Arrangement: On-site Department: Ellis Fischel Cancer Center
Facility: University Hospital – 1 Hospital Drive, Columbia, MO
Compensation: Base Pay Range: $31.26 - $46.10 per hour, based on experience
About The Job:
MU Health Care is looking for a Telephone Nurse Advisor for our Ellis Fischel Cancer Center. The ideal candidate is a skilled communicator and critical thinker who can confidently assess patient needs, coordinate procedures, and serve as a trusted resource for patients, providers, and care teams. In this role, you will conduct health assessments, facilitate scheduling and pre-procedure screenings, secure authorizations, and support patients throughout their care journey with professionalism and empathy. We seek an adaptable nurse with outstanding customer service skills, strong clinical judgment, and a commitment to ensuring seamless continuity of care. Join MU Health Care and play a vital role in enhancing patient experiences, improving access to care, and supporting positive health outcomes across our communities. About Mu Health CareMU Health Care is proud to be named one of Forbes' Best-in-State Employers seven years in a row, and that's largely a result of the incredible culture and team we've built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.
Employee Benefits:- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including ten holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)Discounts on cell phone plans, rental cars, gyms, hotels and more
- Detailed Job Description
Determines appropriate clinical details to enter/extract data for scheduling, rescheduling, and canceling exams or surgical procedures. Enters notes for pre-certification and follow-up, including patient discharge surveys by utilizing electronic and telephonic systems. Enters patient and provider data into an electronic system. Maintains physician privilege list and payer requirements.
Maintains and enhances an up-to-date level of knowledge regarding professional telephone nursing practices. Proactively provides service recovery as needed. Utilizes message center to communicate and resolve scheduling issues with providers/patients.
Processes incoming and outgoing patient and clinical staff calls for scheduling, rescheduling, and cancellations. Conducts phone interviews for pre-procedure screening purposes, follows up on patient discharge, and assesses real or potential acute chronic health problems. Utilizes customer service-friendly skills and stellar phone etiquette.
Processes verbal and written physician, department, and payer requests by obtaining clinical data for scheduling and certifying services. Acts as a liaison for provider/patient as necessary. Maintains a low abandonment rate and wait time-based on call volume. Provides timely follow-up as required. Maintains established productivity standards.
Provides information to providers and patients regarding prescribed procedures, medications, and therapies, by utilizing appropriate physician consultation. Understands and explains medical terminology and procedures. Identifies patient, family, physician, organization, and community resources for patients and physician consults and referrals.
Records, communicates, and documents data from phone calls to ensure a high quality of care, effective continuity of care, and prudent risk management for the organization.
Validates payer source and obtains pre-certification and prior authorization by obtaining clinical data and reviewing InterQual criteria and Medicare guidelines, and, as necessary, recommends appropriate level of care.
May complete unit/department-specific duties as outlined in department documents.
Required Qualifications:
Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN. When primary state of residency changes, compact state RNs must apply under new state of residency within thirty (30) days. One (1) year of RN experience.
Preferred Qualifications:
Three (3) years of RN experience. Additional license/certification requirements as determined by the hiring department.
Physical Demands:
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.
Equal Employment Opportunity: The University of Missouri is an Equal Opportunity Employer.
