Design Consultant

The purpose of this position is to provide the client with Custom Window Treatments, Blinds and Shades and Interior design services at a fair price while providing positiveand effective service. The Design Consultant will be knowledgeable in creatingwindow treatments (i.e. Drapes, Valances, Roman Shades, etc.), plus, serving as aclient resource in the selection of Blinds, Shutters and Shades. The Design Consultant will work closely with the Operations staff to provide the client withexcellent customer service throughout the entire sales process. General Accountabilities Educate clients about all products offered: stock and custom window fashions, plusblinds, shades and shutter options and functions Recommend products that meet our clients’ needs. Participate in marketing and training programs and utilize POS computer systems andtechnology. Effectively demonstrate samples and products to clients in the store and thru homeappointments. Generate quotes in an efficient, timely manner. Obtain a 50% deposit before placing an order. Offer a measure and/or installation of drapery products and/or blinds, shutters. Provide the client with total understanding of any purchase – no surprises. Provide continued communication with Operations team until the completion of theproject. The Design Consultant is responsible for overseeing all mis-measures, defective products/product re-order and the communication with the client and Operations. Maintenance and follow-up on all pending sales. Greet and direct all clients as they enter the store and help to meet their needs whileperforming floor duty. Listen attentively to client concerns and refer them to the appropriate team member, as needed. Write “Thank You” notes to purchasing customers. Return phone calls within one business day. Customer service post-sale: stay in it with the client and Operations team until theclient is completely satisfied. Maintain a positive, professional attitude. These are essential tasks & duties but not limited to.