Company Description
Job Description:
The main duty of the Status Board Operator is to respond to calls and fulfill requests from guests and various departments, ensuring outstanding guest service. Additionally, the operator is tasked with assigning rooms to Guest Room Attendants (GRAs) and Utility Housepersons.
Job Responsibilities:- Answer telephone calls, respond to questions and handle requests from internal and external guests according to Wynn Las Vegas guidelines; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments as needed.
- Monitor room assignments on Amadeus, REX, and other department-specific systems to ensure productivity goals are met
- Oversee and coordinate work orders, including room moves and guest service requests.
- Assigning work orders to utility housepersons such as shampoos, drapes, furniture movement, and marble polishing.
- Prioritize and expedite rush rooms in collaboration with guest room attendants (GRAs) and assistant managers
- Communicate with assistant managers and tower managers any essential information such as guest complaints/requests.
- Monitor rooms for check-outs and ready-for-inspection as well as rooms on queue, and alert assistant managers and tower managers, as needed
- Handle guests need (service calls) as quickly, efficiently, and courteously as possible, making sure all calls, work orders, requests, and related information are completely tracked as established by department procedures
- Resolve guest concerns when possible and escalate issues to management when necessary; ensure department leadership is informed of all significant complaints
- Notify housekeeping managers or supervisors of rooms requiring preparation for VIP arrivals or special projects.
- Assist Rooms Control team with operational tasks as needed.
- Maintain accurate attendance records by processing call-offs, tardies, and early-outs for team members.
- Attend required training classes and apply updated service standards, operational procedures, and safety practices to daily responsibilities.
- Performs additional job-related duties as assigned
Qualifications:- Minimum six (6) months' experience in a guest service-related position.
- Excellent communication skills, both verbal & written. Must be able to communicate English with patrons, management, and other employees to their understanding. Second language preferred but not required
- Maintain a professional, neat, and well-groomed appearance, adhering to Wynn Las Vegas standards.
- Minimum typing speed of 40WPM.Working in a fast-paced environment.
- Strong teamwork skills with the ability to collaborate effectively with co-workers.
- Ability to remain seated for the duration of the shift.
- Ability to use headset and telephone for entire shift.
- Must be flexible on scheduled hours and workdays, including any occasional work outside of normal business hours.
- High School diploma or equivalent is required.
- Must be 21 years of age or older.
Preferred:- Prior Status Board Experience and/or PBX experience
- Previous experience working in a luxury resort environment
- Basic knowledge of hospitality management systems and applications such as Opera, Amadeus, and REX.
Additional Information:
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
