Job Title: Optician
Department: Optical
Reports to: Optical Manager
Responsibilities:
Guide customers through the frame or contact selection process.
Operate manual lensometer and other tools to achieve proper fittings for patients.
Educate patients about eyewear and contact lens options.
Review eye glass prescriptions and orders based on medical chart and process orders accordingly.
Perform eyeglass frame adjustments and repairs, ensuring proper alignment, comfortable fit, functional vision, and instruction on proper wear and care of eyeglasses.
Provide honest but compassionate feedback about aesthetic choices in frames.
Educate patients on their corrective lens options and help them make a choice that fits their medical needs and lifestyle preferences.
Perform administrative tasks such as answering phones and monitoring inventory.
Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety.
Design and arrange product displays and create a welcoming patient environment.
Achieve sales goals and quotas as determined by the Executive team while attending to patients' specific needs and desires.
Educate staff and providers about eyewear and contact lens options, and new product developments.
Skills/Abilities:
Experience with fitting and selection of both contact lenses and glasses.
Ability to operate lensometers and other equipment.
Excellent customer service and sales skills; Demonstrated ability to work with patients of all ages.
Strong organization with attention to detail.
Excellent interpersonal skills and ability to communicate clearly and effectively with patients, staff, providers, and vendors.
Demonstrated computer literacy.
