Water Treatment Service Technician The Water Treatment Service Technician supports Delval Equipment Corporation's water treatment operations by traveling daily to customer facilities to collect water samples, perform field testing, and monitor the performance of boilers, cooling towers, and water softeners. This role is responsible for accurate documentation, timely reporting, and maintaining strong customer relationships while representing Delval professionally in the field.
Why Delval?
Build Specialized Expertise: Develop hands-on knowledge of water chemistry, boiler and cooling tower treatment, water softeners, and chemical feed systems with training and support from experienced professionals.
Protect Critical Systems: Help customers prevent scale, corrosion, equipment damage, and downtime while improving system reliability and efficiency.
Make an Impact in the Field: Support hospitals, schools, universities, manufacturing plants, food-processing facilities, pharmaceutical operations, and other essential organizations throughout the communities we serve.
Build a Long-Term Career: Grow your technical, customer service, and account-management skills with opportunities for continued development.
Work With a Team That Has Your Back: Collaborate with Water Treatment, Sales, Service, and Operations teams to solve problems and deliver dependable customer support.
About Delval Equipment
Delval Equipment has spent more than 70 years helping customers design, install, and operate industrial and commercial boiler systems. Our industry-leading technical expertise, combined with deep knowledge of our customers' systems, has allowed us to build a reputation as a trusted partner in keeping mission-critical systems operating safely, reliably, and efficiently over the full lifecycle of their equipment. We operate out of five offices across Pennsylvania and Maryland, including our Sykesville, MD location.
Key Responsibilities:
Travel daily to customer and prospect facilities to collect water samples and conduct field testing on boilers, cooling towers, water softeners, and related water treatment systems
Perform routine water chemistry monitoring to evaluate and maintain proper system performance, documenting and reporting all results accurately and promptly
Follow assigned routes and schedules, ensuring all sampling, testing, and site cleanup are completed before departing each location
Complete and submit all customer reports and internal paperwork on time with required signatures
Responsible for the proper submission of daily paperwork and timekeeping records
Identify opportunities to expand service offerings and present solutions to existing customers to support account growth
Develop and maintain strong customer relationships, serving as a trusted technical advisor in the field
Prepare and deliver technical proposals, service recommendations, and cost justifications tailored to each customer's needs
Collaborate effectively with sales, operations, and technical teams to ensure seamless service delivery
Exercise independent judgment, leadership, discretion, and professionalism in daily activities
Maintain physical stamina and mental alertness required for safe field operations
Attend monthly departmental meetings and contribute to continuous improvement initiatives
Demonstrate flexibility with scheduling, weekends, and as business demands
Uphold the highest standards of integrity, honesty, and professionalism in all work performed
Job responsibilities may be modified or expanded based on business needs
Requirements:
Ability to perform work safely, adhering to all safety rules and regulations
Ability and willingness to learn and perform assigned tasks and develop required skills
Ability to work independently and as part of a team while maintaining professionalism
Valid driver's license with a clean driving record
Must pass pre-employment screening and ongoing drug/alcohol testing and background check
Prior MS Office and ERP experience a plus
Strong commitment to workplace safety, company policies, and regulatory compliance
Strong attention to detail and organizational skills
Qualifications:
High school diploma or GED equivalent; associate or bachelor's degree in engineering, Chemistry, Business, or related field preferred
Prior experience in water treatment, HVAC, boiler systems, or technical field service preferred
Familiarity with chemical feed and control equipment is a plus
English proficiency and computer/phone/tablet skills required
Delval Equipment is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
