Locker Room Receptionist The Locker Room Receptionist serves as the primary point of contact for members and guests entering the Women's Locker Room. This role is responsible for creating a welcoming and professional environment while providing exceptional service, administrative support, and operational assistance. The Receptionist manages locker assignments, member inquiries, appointment scheduling, retail transactions, and communication between departments while ensuring a seamless and elevated member experience. Successful candidates demonstrate strong hospitality skills, professionalism, organization, attention to detail, and a commitment to East Bank Club's standards of excellence.
Pay Rate:
$20.00 per hour. This position is considered entry level. Part-time Schedule: Sunday: 6:45am-2:00pm Monday: 3:00-11:00pm Tuesday: off Wednesday: off Thursday: off Friday: off Saturday: off
Key Responsibilities:- Member Service & Hospitality
- Greet members and guests warmly and professionally upon arrival
- Deliver exceptional customer service through prompt, courteous, and personalized interactions
- Anticipate member needs and provide accurate information regarding Club services, amenities, programs, and policies
- Build positive relationships with members through consistent engagement and excellent service
- Handle member concerns, requests, and inquiries professionally, escalating issues when appropriate
- Maintain confidentiality and discretion regarding member information at all times
- Professionally enforce locker room policies, procedures, and Club guidelines
- Reception & Administrative Operations
- Answer and direct incoming phone calls, emails, and member inquiries
- Schedule and manage appointments, reservations, and service requests as required
- Maintain accurate records of locker assignments, rentals, relocations, cancellations, and waitlists
- Process member transactions, including locker rentals, retail purchases, and service-related payments
- Assist with billing inquiries and communicate discrepancies to managementSupport the Manager with clerical and administrative tasks, including correspondence with members and EBC staff
- Locker & Member Account Management
- Coordinate locker assignments, transfers, cancellations, and inventory tracking
- Maintain accurate locker records and member account information
- Assist members with locker-related questions and concerns
- Monitor locker availability and communicate utilization trends to managementSupport lost-and-found procedures and documentation
- Help coordinate member amenity requests and special accommodations
- Operational Support
- Maintain a clean, organized, and professional reception area
- Monitor inventory levels of office and member-use supplies and communicate replenishment needs
- Conduct periodic walk-throughs of the locker room to identify service concerns, cleanliness issues, or maintenance needs
- Collaborate with attendants, spa staff, housekeeping, engineering, and other departments to support daily operations
- Assist with departmental communications, promotions, and special events
- Support training efforts and serve as a resource for team members when needed
- Professional Standards & Accountability
- Maintain a polished and professional appearance in accordance with East Bank Club standards
- Wear the required uniform and name tag while on duty
- Demonstrate reliability, accountability, and professionalism in all interactions
- Maintain strong attendance and punctuality
- Follow all East Bank Club policies, procedures, and Employee Handbook guidelines
- Perform additional duties and special projects as assigned by the Manager, Director, or Club Leadership
