Fluid Power Technical Support Representative This position is open to any Applied Service Center location within the US (PST and MST time zone preferred). As the world's largest fluid power distributor, Applied Industrial Technologies and the Applied Fluid Power network of companies provide dedicated fluid power support and custom designed solutions that meet customer performance goals and keep industry running. Additionally, Applied Industrial Technologies and the Applied Fluid Power network of companies has one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics to assist with problem solving, system building, troubleshooting, and other custom requirements. A Fluid Power Technical Support Representative at Applied Industrial Technologies combines their industry experiences, Fluid power knowledge, collaboration abilities and basic customer management skills to offer technical solutions and general sourcing assistance to Applied's US service center personnel. They spend the majority of their time providing product and system technical support, building relationships with our US Service Center teams and assisting their business growth efforts via phone and email correspondence. This key role has a direct impact on our customer's and Applied Industrial Technologies' business results.
Responsibilities:
Consult with Applied's Fluid Power Specialists, the network of Applied Industrial Technologies' companies, internal department associates and supplier representatives to present fluid power solutions to both internal sales associates and their customers in order to drive new business. Provide the following services to internal customers: competitive interchanges, obsolescence replacement, dataset processing, product recommendations based on application needs, support of the Fluid Power Specialist functions, quote products and systems, arrange shop conversions, support shop build program initiatives and remotely troubleshoot customer applications. Provide technical assistance and presale support to Applied's Fluid Power Specialists, Applied's US Service Centers and external customers by answering inquiries, recommending new products and technologies, assisting with product selection, and interpreting product information. Act as a local, technical fluid power expert in an assigned Applied Service Center including facilitating technical supplier interactions with internal sales teams and customers. Assist in development of the fluid power collaborative knowledge base including applications, interchanges, case histories, Documented Value Added activities, market activities and competitor activities.
Position Requirements:- 3+ years fluid power experience including practical applications (hydraulic and/or pneumatic)
- Strong mechanical aptitude with a desire and passion to learn
- Ability to read and understand technical drawings and system schematics
- Ability to clearly communicate technical thoughts and solutions to multiple levels
- Familiar with MS Office, including remote collaboration tools (eg. video conferencing)
- Strong written & verbal communication & English grammar skills
- Ability to effectively work independently and as part of a team
- Proven problem-solving skills, ability to multi-task, time management skills, sense of urgency and a bias for action Preferred: Technical Diploma, or Bachelor's Degree or extensive fluid power application experience
- International Fluid Power Society (IFPS) Certification
- Customer interaction experience (eg. Sales or Customer Service) Desired Characteristics: Highly developed listening, questioning and effective negotiating skills
Ability and desire to quickly learn and leverage new products, industry trends, processes and systems Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
