Customer Service Professional ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.
Key Responsibilities:- Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
- Reviewing information in job files and capturing additional information as needed
- Answers telephone calls, greets visitors, and resolves routine and complex inquiries
- Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
- Utilizing multiple databases to ensure job information is accurate
- Additional projects on an as-needed basis
Key Skills:- Phone-based customer service experience - call center experience a plus
- Ability to multitask
- Ability to prioritize job tasks based on the company's daily schedule and needs
- Self motivated
- Works efficiently as a team member and individually
- Excellent attention to detail and ability to ask questions
Benefits:- Paid vacation
- Sick time
- Holidays 401K with match
- Medical and Dental insurance.
- Please submit a resume and salary requirements for consideration.
Compensation: $21.00 - $23.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
