Branch Specialist This role involves managing day-to-day branch operations, ensuring compliance with company policies, and providing support for customer-facing functions. The position focuses on delivering exceptional member service in a high-volume, schedule-driven environment with a strong emphasis on teller-line operations. The specialist will handle financial transactions accurately and efficiently while providing information about various products and services.
Key Responsibilities:
Respond to in-person member inquiries and requests promptly within a structured operation. Perform teller-line transactions and related functions for savings, checking, consumer loans, and credit cards. Protect and verify the identity of members, and review account information for alerts and irregularities. Act on and respond to situations or patterns of activity that may indicate potential fraud or abuse. Demonstrate proficiency in multiple systems, active listening, and engagement techniques to ensure accuracy and member satisfaction. Identify and recommend additional products and services to meet member needs. Maintain compliance with all policies and procedures while supporting a positive member interaction experience. Perform other duties as assigned.
Required Qualifications:
Experience with cash-handling in a fast-paced environment is required. Candidates must be a US Citizen and able to pass a background check to obtain base access. Skills Reliable attendance and adherence to schedule. Proficiency with computers, banking software, and the ability to navigate multiple screens. Ability to multi-task effectively in a fast-paced, customer-facing environment. Strong organizational, planning, and time management skills. Effective verbal and written communication and active listening skills. Ability to resolve customer issues professionally and tactfully. Demonstrated initiative, sound judgment, and decision-making skills. Ability to work independently and collaboratively in a team setting. Composure under pressure and adaptability to changing environments. Basic mathematical skills for accurate calculations. Ability to build rapport and maintain positive relationships with members. Receptiveness to feedback and commitment to continuous improvement.
Preferred Qualifications:
Experience in customer service, preferably in banking or a financial institution. Work Environment This position is for an on-base branch location. Employees are expected to be available to work Monday through Friday between 8:00 AM and 6:00 PM and on Saturdays between 8:00 AM and 3:30 PM. These guidelines ensure adequate coverage and flexibility to meet customer and operational demands. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
