Rental Store Manager Peterson Cat has a need for a Rental Store Manager at our Clackamas, OR location. The Rental Store Manager oversees day-to-day operations for an assigned Peterson CAT Rental Store (CRS) location to ensure maximum service delivery, technical accuracy, regulatory compliance, and alignment with company and manufacturer standards. This role leverages a strong understanding of the rental equipment industry to increase store revenue and ensure a positive experience for all internal and external customers.
Essential Job Functions: Supervise store personnel and operations to ensure:
- Maximum service delivery, technical accuracy, employee engagement, and satisfaction of all internal and external customers.
- Improvement opportunities are identified and acted upon.
- Adherence to company policies, legal and regulatory requirements, and ethical standards.
- A culture of collaboration and teamwork is maintained across departments and with all other internal and external stakeholders.
- Escalated issues are resolved decisively, promptly, and professionally.
- Maintain superior customer service principles; follow up with customers to ensure their needs have been met; and intercede to solve problems and disputes.
- Maintain relationships with local 3rd party vendors to receive the value proposition that is best for Peterson.
- Write rental agreements, check on customer's credit and insurance availability, accurately communicate equipment & attachment availability to internal and external customers, dispatch drivers, and contact vendors to set up transportation of equipment.
- Maintain a record of all unfilled (lost) rental requests in rental software.
- Enter relevant customer activity in customer relationship management (CRM) system.
- Facilitate equipment sharing and distribution to maximize inventory utilization at all branch locations. Coordinate physical inventory processes and reconcile overages and shortages between branches.
- Manage and reconcile fuel expenses against sales of gasoline, diesel & liquified petroleum gas (LPG).Monitor maintenance scheduling of store rental inventory and control maintenance costs.
- Monitor and coordinate store facility, equipment, and crane maintenance and inspections; ensure inspections are up to date.
- Oversee facility security. File police reports for missing/stolen location inventory.
- Assist with the store's safety program. Ensure staff member attendance at weekly/monthly safety meetings. Participate in shop inspections and safety committee meetings as required.
- Promote a "total safety culture" with all employees. Ensure that 1st responders are available and have up to date certifications in case of a first-aid emergency.
- Work with Safety personnel to maintain "emergency action plan" for branch location and training employees on the contents and procedures of the emergency action plan.
- Maintain working knowledge of competitor's practices and rental rates.
- Travel away from base location up to 10% of the time to visit customers, develop territory, and attend meetings, training, and other events. Operate company or personal vehicle as needed.
- Maintain punctual, regular, and predictable attendance.
- Other Job Functions:
- May assist Regional Manager of Rental Services with managing and overseeing the operating statements for the store.
Supervisory Responsibilities:
Manager is responsible for the overall direction, coordination, and evaluation of all employees in the assigned CRS location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and implementing corrective action with employees; addressing complaints and resolving problems. When work deficiencies are identified takes prompt and effective measures to correct areas needing improvement.
Qualifications:
High School Diploma or General Education Degree (GED); and a minimum of seven (7) years of experience in the equipment rental industry; or an equivalent combination of education and work experience.2+ years of experience directing, coordinating, reviewing, and/or monitoring the work of others required. Certificates, Licenses, Registrations: Must maintain a valid driver's license and satisfactory driving record. Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
