GSOC Operator (WIDS)

What You'll Do: Security Monitoring & System Health Conduct proactive, continuous monitoring and operational checks of Genetec Security Center, CCTV, access control, intrusion detection, alarm, environmental and life-safety notification, and related physical security systems. Assess and validate alarms using available video, access-control, site, and contextual information; perform approved first-line troubleshooting; and escalate system faults or monitoring degradation to the responsible engineering, network, facilities, provider, or site team. Document, route, track, and escalate physical-security system issues and related work items through resolution, including coordinating technician access and confirming restoration of monitoring capability.

Access & Credential Operations: Process approved physical-access and credential requests, perform required identity-verification steps, and produce, quality-check, package, ship, track, secure, suspend, or deactivate credentials in accordance with established procedures and authorization requirements. Conduct authorized after-hours virtual escorts and maintain continuous monitoring, communication, and documentation for the duration of each escort.

Incident Management & Emergency Response: Serve as the initial intake and coordination point for physical-security, life-safety, cyber-physical, and monitoring-degradation events; assess available information and initiate required response actions without unnecessary delay. Create and maintain incident records in Ontic, assign initial GSOC severity, and initiate approved PagerDuty and private /inci escalation workflows when required. Coordinate the physical-security component of active incidents, including onsite response, CCTV review, access-control correlation, evidence preservation, factual status updates, and documented transfer of incident ownership when another function assumes the lead. Initiate and support post-incident reviews for qualifying events by preserving evidence, reconstructing timelines, documenting lessons learned, and tracking follow-up actions. Maintain accurate shift-log entries and complete structured written and verbal handovers of open incidents, access requests, monitoring degradation, and other unresolved operational items.

Communication, Intelligence & Documentation: Serve as a central communications hub, providing clear, timely, and factual updates through approved channels to CoreWeave teams, onsite security, service providers, emergency responders, and other authorized stakeholders. Operate Wave PTX Dispatch to monitor, acknowledge, and coordinate radio communications using assigned call signs, plain language, and closed-loop communication. Monitor threat, weather, provider, and other situational-awareness sources; assess potential impact to CoreWeave people and locations; and prepare approved advisories, BOLOs, SITREPs, or other internal products. Execute authorized Everbridge notifications and monitor delivery, acknowledgements, assistance requests, and emergency-accountability activity. Maintain accurate, contemporaneous records in Ontic and the designated shift log; use Jira and other approved systems for access and service-request workflows. Produce clear, timely incident summaries, timelines, evidence references, and approved reports for authorized stakeholders.

Note: Duties and responsibilities outlined are subject to change and refinement based on evolving operational demands.

Experience: 2+ years of experience in GSOC/PSOC environments, dispatch center, emergency operations center, data center security operations, critical-infrastructure monitoring environment, or related role.

Technical Skills: Working knowledge of CCTV, access control, intrusion detection, alarm monitoring, incident management, and emergency communications systems; experience with Genetec Security Center or a comparable platform.

Tools: Experience with incident management and collaboration platforms such as Ontic, Jira, Slack, Google Workspace, or comparable systems. Operational Capability: Demonstrated ability to assess risk, prioritize competing events, make timely decisions within defined authority, escalate appropriately, and coordinate response under pressure. Vigilance: Ability to maintain sustained vigilance, manage multiple systems and communications channels, and accurately assess CCTV, access-control, alarm, and incident information. Communication & Ethics: Proven ability to communicate clearly and professionally under pressure while protecting sensitive and confidential information.

Preferred: Associate's or Bachelor's degree in Security Management, Information Technology, Criminal Justice, Emergency Management, or equivalent industry experience. DHS Incident Command System (ICS) training (ICS-100, ICS-200).Genetec certification, ASIS PSP, CPP, or related security certifications and training. Experience within data center environments, corporate security, emergency operations, public-safety dispatch, or other critical-infrastructure environments. Familiarity with on-call alerting, mass notification, radio dispatch, credentialing, biometric access control, key management, or related security platforms; experience with PagerDuty, Everbridge, Wave PTX, HID Origo, ClearID, Alcatraz, BioConnect, or comparable systems is a plus. Exposure to wireless intrusion detection systems (WIDS) and broader RF threats, including unauthorized-device investigations; Bastille Wireless Airspace Cybersecurity Platform experience is preferred. Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team. If some of this describes you, we'd love to talk. You love to solve complex security challenges and protect critical infrastructure. You're curious about learning and mastering new security technologies and systems. You maintain focus, sound judgment, and composure during high-stress or rapidly changing incidents. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your CoreAct Like an Owner Empower Employees Deliver Best-in-Class Client Experiences Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $65,000 to $95,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What We Offer: The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include:

• Medical, dental, and vision insurance - 100% paid for by CoreWeaveCompany-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring HealthFamily-Forming support provided by CarrotPaid Parental Leave
• Flexible, full-service childcare support with Kinside 401(k) with a generous employer match
• Flexible PTOCatered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption
• California Applicants
• California Consumer Privacy ActEqual Opportunity & Accommodations