Guest Service AssociateThe primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include: Develop a thorough understanding of European Wax Center services and productsUpsell and cross-sell retail products & various waxing servicesEducate guests on benefits and savings of Wax PassesArrive to work timely following the appropriate dress code, including wearing of the required name tagCreate a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the locationConfirm each guest service(s) and offer recommended/related add on service(s) Administer check-ins and check-outs, processing payments, refunds and reservation requestsInform the guest of the pre-booking benefits and how to utilize the app to rescheduleOrganize the reservation book based on guest requests and associate availabilityPerform opening and closing procedures for the centerMaintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms
