General Manager

Position Summary: The General Manager is responsible for the overall leadership, financial performance, strategic direction, and long-term success of the facility. This position has full accountability for Profit & Loss (P&L), customer satisfaction, operational performance, organizational capability, workforce development, and execution of company objectives. The General Manager provides leadership to all functional areas, including Operations, Quality, Engineering, Materials, Supply Chain, Human Resources, Finance, Sales Support, and other support functions. The role is responsible for building a high-performing leadership team capable of delivering sustainable business results while maintaining a safe, customer-focused, and employee-focused culture. The General Manager establishes the vision, priorities, and direction of the business while ensuring operational excellence, financial performance, organizational development, and strategic growth objectives are achieved.

What Success Looks Like: Maintains complete visibility of the business and can accurately explain current and projected financial, operational, and organizational performance. Consistently achieves revenue, profitability, cash flow, and business performance objectives. Develops a strong leadership team that can execute effectively without excessive executive involvement. Builds a culture of accountability, ownership, urgency, and continuous improvement. Makes strategic decisions that balance customer requirements, employee development, operational capacity, and financial performance. Maintains strong relationships with customers while improving service, quality, and responsiveness. Anticipates business risks and develops mitigation strategies before performance is impacted. Aligns staffing, equipment, facilities, and organizational resources to support future growth. Creates succession plans for critical leadership positions and actively develops future leaders. Uses financial and operational data to drive decisions and improve business performance. Holds leaders accountable for results while providing support, coaching, and development. Ensures departments operate as a unified organization rather than independent functions. Creates an environment where employees understand expectations, have the tools to succeed, and are held accountable for results. Drives sustainable profitability while investing appropriately in people, processes, and equipment. Maintains a relentless focus on customer satisfaction, employee engagement, operational excellence, and business growth. Leadership Structure The General Manager is the senior leader of the facility and has responsibility for all site functions. Typical Direct Reports Include Operations Manager Engineering Manager Controller / Finance LeaderSales or Customer Service Leadership Program Management LeadershipEHS Leadership Other site leadership roles as assigned Strategic Leadership Establish and communicate the overall vision, direction, and priorities for the facility. Develop short-term and long-term business plans. Align site objectives with corporate goals and strategy. Evaluate market opportunities and business risks. Lead organizational transformation and change initiatives. Ensure the organization has the leadership capability required for future growth. Financial Management Own facility Profit & Loss performance. Develop and manage annual operating budgets. Monitor revenue, margins, profitability, labor costs, inventory, and capital expenditures. Drive cost reduction, productivity improvement, and margin enhancement initiatives. Review financial performance and implement corrective actions when needed. Ensure responsible stewardship of company assets. Operational Oversight Hold the Operations Manager accountable for Safety, Quality, Delivery, Cost, and Productivity performance. Ensure systems and leadership capability exist to consistently achieve operational objectives. Review operational performance trends and remove barriers to success. Support capital investments, resource allocation, and capacity planning activities. Ensure operational strategies support business objectives. Quality & Customer Satisfaction Promote a culture where quality is a core business principle. Support the Quality organization in maintaining compliance with customer and regulatory requirements. Serve as executive sponsor for major customer concerns, audits, and corrective action initiatives. Maintain strong relationships with key customers. Ensure customer commitments are achieved through operational excellence and organizational accountability. Organizational Development Build, develop, and retain a high-performing leadership team. Lead succession planning initiatives. Ensure leadership development occurs at all levels of the organization. Foster employee engagement, accountability, and teamwork. Support workforce planning and talent acquisition strategies. Create a culture focused on continuous learning and development. Business Growth & Customer Relationships Support business development and sales initiatives. Develop and maintain strategic customer relationships. Participate in customer visits, business reviews, and contract discussions. Ensure the organization understands customer expectations and market requirements. Support growth initiatives that align with company strategy. Capital Planning & Infrastructure Identify future equipment, facility, technology, and staffing requirements. Evaluate return on investment for capital projects. Develop capital expenditure plans that support business growth and operational efficiency. Ensure resources are available to support strategic objectives. Risk Management Identify and mitigate operational, financial, customer, compliance, and organizational risks. Ensure compliance with all legal, regulatory, environmental, and corporate requirements. Maintain business continuity and succession planning strategies. Lead crisis management activities when necessary. Key Performance Measures The General Manager Is Accountable For Financial RevenueGross MarginEBITDAOperating IncomeCash Flow Inventory Turns Working Capital Budget Performance CustomerCustomer Satisfaction On-Time Delivery Customer Retention New Business Growth Customer Complaint Rate OperationalSafety Performance Quality Performance ProductivityCapacity Utilization Scrap and Rework Operational Efficiency PeopleEmployee Retention Leadership Development Succession Planning Employee Engagement Training Completion Organizational Stability StrategicGrowth Objectives Capital Project Execution Continuous Improvement Progress Organizational Capability Development Required Competencies Executive Leadership Vision and Strategy Development Organizational Leadership Change Management Decision Making Executive Presence Accountability ManagementBusiness AcumenProfit & Loss Management Financial Analysis BudgetingCapital Planning Business Strategy Risk Management Leadership Development Coaching and Mentoring Succession Planning Talent Development Team Building Organizational Design Operational Excellence Manufacturing Operations Lean Manufacturing Continuous ImprovementKPI Management Capacity Planning Customer & Market Focus Customer Relationship ManagementBusiness Development Support Contract Review Commercial Awareness Required Education & Experience Bachelor's degree in Business, Engineering, Operations Management, Manufacturing Management, or related field required. Minimum 10 years of leadership experience in manufacturing. Minimum 7 years of progressive leadership experience. Demonstrated success leading multiple functional disciplines. Strong understanding of manufacturing finance, operational leadership, quality systems, customer management, and organizational development. Experience managing P&L performance. Lean Manufacturing experience required. Advanced leadership development experience preferred. Supervisory Responsibility Directly responsible for the leadership, development, performance, and succession planning of the facility leadership team. Accountable for creating an organizational structure that supports current business requirements while developing future leaders capable of sustaining long-term business success.