Customer Service Representative

Location: Ball Memorial Hospital, 2401 W. University Ave, Muncie, IN 47303 Schedule: ONSITE ONLY - PRN - As Needed - including Mornings, Afternoons, Evenings, Nights Rotating Weekends and Holidays Training is 5-7 weeks Monday-Friday on all 3 shifts Key Responsibilities: Handling Internal and External Calls Screening Patient Information Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures Dispatching IU Health Police Utilizing & Scheduling Internal and External Providers Providing Directory ServicesQualifications: High School Diploma/ GED Required Proficiency in computers & telephone inquiries required Customer service experience required Knowledge of medical terminology preferred Strong verbal communicator Strong interpersonal skills Call Center experience Medical Office/Healthcare Facility Experience PreferredOrganization Description: IU Health is a regional leader in providing the right healthcare when and where you need it most. Focusing on creating a healthy and inviting culture to patients and employees alike, with values centered around purpose, excellence, compassion, and teamwork.

Requirements: High School Diploma/GED is required. Requires 0-3 years of relevant experience. Requires proficiency in Microsoft Office. Requires the ability to manage time effectively in a fast-paced environment.