Instructional Designer at Henry Ford Health Detroit, MI

DESCRIPTION: The Instructional Designer is an Epic certified instructor responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. Under general supervision, organizes and conducts moderately complex training and educational programs for Epic application. Maintains records of training activities, employee progress, and program effectiveness. This job is responsible for improving the image and productivity of the application end user experience. Certified candidate will be providing computer, workflow based and procedural training, and completing operations improvement projects. The Instructional Designer will provide management oversight for the credentialed trainers within their application area. This will include assisting with the recruitment and hiring of these individuals, coordinating schedules and tasks and providing quality assessments of their instructional skills and classroom performance. Requires a strong skill set in interpersonal, written and verbal communication.

EDUCATION/EXPERIENCE REQUIRED: Associate's Degree or equivalent from a two-year college or technical school required. Bachelor's Degree preferred. Bachelor's degree in education, instructional design, clinical field or equivalent combination of education and experience preferred. One to two (1-2) years of experience with specialized information systems in a clinical healthcare environment and/or one to two (1-2) years of clinical/healthcare training experience. Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology preferred. Three to five (3-5) years of computer related experience required preferably in a medical clinic setting or training in a hospital setting preferred. Instructional Design experience preferred. Experience EMR training and/or implementation a plus preferred. Knowledge of HFHS clinical and operational workflows, as well as policy and procedures is beneficial. Ability to consistently present scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA) and others. Ability to design educational curriculum incorporating operational workflows and policies. Well respected by peers and management and viewed as a trusted resource. Patience, with the ability to adapt to challenging classroom situations & personalities. Outstanding customer service, people and organizational skills. Excellence orientation: Constantly looks for ways to improve personal and organizational performance. Ability to maintain a high level of energy, adaptability and flexibility necessary for this project. Prior knowledge and expertise in either the training and/or implementation of health care information technology solutions. The person needs to be comfortable in the use of Microsoft Office Suite technology, but it is not necessary to be an expert.

CERTIFICATIONS/LICENSURES REQUIRED: Epic certification candidate preferred. Epic certification will be required once hired and needs to be completed within first 90 days or based on first available Epic training.

Additional Details: This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Benefits: The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well‑being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer‑driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment /Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.