Senior Product Manager We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end-to-end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfillment systems to deliver exceptional customer experiences.
Key Responsibilities
System Design & Implementation:
Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS, or similar).Integrate OMS with e-commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.
Order Lifecycle Management:
Manage order capture, inventory allocation, payment processing, shipping, and returns workflows. Ensure real-time inventory visibility across channels.
Process Optimization:- Analyze order flow and identify areas for automation and efficiency improvements.
- Implement best practices for omnichannel fulfillment (BOPIS, ship-from-store, drop-shipping).Technical Expertise
- Work with APIs, middleware, and integration tools for data synchronization.
- Troubleshoot system issues and coordinate with vendors for resolution.
Stakeholder Collaboration:
Partner with business teams to define requirements and translate them into technical solutions. Provide training and support for OMS and e-commerce functionalities.
Compliance & Security:- Ensure adherence to data privacy, PCI compliance, and security standards.
- Experience 10+ years in e-commerce and OMS implementation/support.
- Exposure to ERP systems is a plus
- Technical SkillsHands-on experience with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.).Knowledge of e-commerce platforms and integrations.
- Proficiency in APIs, web services, and middleware tools.
Domain Expertise:
Strong understanding of order lifecycle, inventory management, and fulfillment strategies. Familiarity with omnichannel retail and digital commerce trends.
Soft Skills:
Excellent problem-solving and analytical skills. Strong communication and stakeholder management abilities.
