Account Supervisor/Account Group Supervisor, Payer & Patient Support Communications Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: Remote (US)
Level: Account Supervisor or Account Group Supervisor
Industry:
Healthcare Communications/Patient Support/Market AccessAbout the RoleWe are seeking an experienced Account Supervisor or Account Group Supervisorto join a growing healthcare communications team supporting pharmaceutical and biotech clients. This individual will play a key role leading client relationships, managing integrated programs, and partnering with internal teams to deliver high-quality market access, payer, and patient support communications. The ideal candidate will bring a strong agency background and experience working across patient access, reimbursement, payer engagement, patient services, and market access initiatives. This role is well-suited for someone who enjoys both day-to-day account leadership and strategic client partnership.
Key Responsibilities:- Serve as a day-to-day client lead across market access and patient support accounts.
- Build and maintain strong relationships with client stakeholders and cross-functional teams.
- Lead project planning, timelines, budgets, forecasting, and resource management.
- Coordinate closely with strategy, scientific, creative, digital, and project management teams.
- Provide strategic guidance on payer communications, reimbursement resources, patient support materials, and access-focused initiatives.
- Drive organic account growth and identify opportunities to expand existing business.
- Ensure projects are delivered on time, within budget, and aligned with client objectives.
- Mentor and develop junior account team members.
- Support new business opportunities, including proposal development and pitch preparation.
- Preferred Experience 5-8+ years of experience within a healthcare communications, medical communications, or pharmaceutical agency environment.
- Experience managing pharmaceutical or biotech accounts.
- Patient Support Programs
- Payer Marketing
- Payer Value Communications
- Patient Services
- Reimbursement & Access InitiativesHUB Services
- Copay and Affordability Programs
- Patient Education & Engagement
- Experience partnering with Medical Affairs, Commercial, Market Access, and Patient Advocacy stakeholders.
- Ability to lead multiple workstreams and manage competing priorities in a fast-paced agency environment.
Qualifications:
Bachelor's degree required.
Strong client management and communication skills.
Proven budget management and forecasting experience.
Demonstrated ability to grow client relationships and contribute to business development efforts.
Experience leading cross-functional teams and mentoring junior staff.
What Success Looks Like:
Acts as a trusted strategic partner to clients.
Consistently delivers high-quality work while maintaining strong financial performance.
Builds long-term client relationships that drive organic growth.
Brings innovative thinking to market access and patient support challenges.
Contributes positively to agency culture while developing future leaders. xhqgsiq Ideal title backgrounds: Account Supervisor, Group Account Supervisor, Market Access Account Lead, Patient Support Account Lead, or Client Services professional from a healthcare communications or patient engagement agency.
