Senior Customer Success Manager

OpenGov in Boston, MA is seeking a Customer Success Manager II to own a portfolio of ~80 customers, driving retention and expansion. This role demands proactive relationship-building, data-driven planning, and the ability to turn usage insights into strategic actions. You will manage renewals, conduct executive reviews, and partner with Product and Engineering to advocate for customers while achieving aggressive NRR targets in a fast-paced, GovTech environment.