Collections Specialist
Summary Of Position:
This position is responsible for supporting the credit activities of Sherwin-Williams paint store customers. This involves collecting delinquent receivables for commercial accounts and processing accounts to third party collections as required. This role will have direct customer phone contact to resolve discrepancies or disputes and effect collection of delinquent or overlimit balances. It will provide accurate reports to management to document all collection activity, status of accounts, costs, etc. It will also maintain open communication with customers and the parent store to protect future business relationships and enhance repeat business.
Basic Qualifications:
Must have the authorization to work in this country without visa sponsorship. Must be able to operate a computer and communicate via the telephone.
Preferred Qualifications:
Prefer accounting/professional accounts receivable management experience. Prefer Bachelors Degree in a Business-related field. Ability to implement successful collection activity to obtain optimum cash flow and profitability from the accounts. Good written and verbal communication skills. Ability to communicate effectively with management staff, and external customers including collection agencies and attorneys. Ability to make decisions and solve customer discrepancies or disputes and effect collection of delinquent accounts. Personal computer skills desirable. Receives installments or past due accounts, damage claims, or non-payable checks from customers. Locates and attempts to persuade customer to pay amount due or arranges for payment at later date via phone, mail, or visits. Accommodates for loan extensions and modifications and arranges pay schedules
