The Total Rewards Process Manager plays a key role within the JD North America People Regional Business Services model. The Regional Business Services function holds the responsibility for support to all US businesses within the JD Group, including JD Sports, Finish Line, Finish Line Macy’s, Shoe Palace, Nice Kicks, Downtown Locker Room (DTLR), and Hibbett. This role oversees the administration and continuous improvement of Total Rewards programs and related processes that support organizational objectives. Specifically, this role holds the following main responsibilities: Supports compensation, benefits administration, wellness, recognition, incentive administration, vendor relationships, and annual rewards cycles, including benefits enrollment and ongoing plan administration. Leads process improvement initiatives within the Total Rewards function by identifying efficiency opportunities, analyzing performance data, implementing operational enhancements, and monitoring results. Responsible for Benefits Administration, including 2 direct reports. Supports change management through process documentation, communication, and training to improve service delivery, compliance, and employee experience. Executes other duties, projects and requests as assigned. Required Education and/or Experience Bachelor's degree in Human Resources, Business Administration, or related field preferred and at least 5 - 7 years of experience in Total Rewards or HR operations. Experience in a large organization or shared services environment is preferred. Workday experience is preferred, but regardless of specific system, must have experience and comfortability with HCMS and other benefits technology platforms. Required Computer and/or Technical SkillsShould have intermediate to advanced knowledge and abilities with Google based platforms (Sites/Docs/Sheets/Slides/Forms) or Microsoft platform equivalents (Word/Excel/PowerPoint). Must have experience in how to most effectively leverage benefits tools, technology and external vendors to achieve objectives. Workday experience is preferred but not required.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and carry out responsibilities in accordance with the organization's policies and applicable laws. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit for more than 6 hours per shift Use hands to touch, handle, feel and type Reach with hands and arms Talk and/or hear Read information on a computer screen for long periods, review written materials, and communicate visually with others Walk or move from one location to another Periodically may need to climb, balance, stoop, kneel, or crouch Lift and/or move from 10 pounds occasionally Punctuality and regular attendance consistent with the company’s policies are required for the position. The average work week is 40-50 hours, which can vary depending on business needs. The work environment for this position is moderately noisy office setting. Travel may be required occasionally, likely no more than 5% of the time. The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.
