ENDPOINT COORDINATOR

Job ID: 411054 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description: We are seeking an Endpoint Coordinator to serve as the primary customer liaison for moves, adds, and changes to the workstation environment supporting Mayo Clinic. The ideal candidate will have strong experience in endpoint asset coordination, order fulfillment, and customer service and a proven ability to orchestrate device lifecycles, resolve ordering issues, and deliver clear documentation that supports operational readiness.

Responsibilities: Coordinate ordering, configuration, installation, and removal of computers, printers, copiers, and peripherals across Mayo Clinic campuses. Engage directly with customers to assess service requests, preferred device configurations, product inquiries, and returns. Gather, document, and validate requirements to ensure accurate and complete product orders that meet customer needs. Place orders on behalf of customers within Lawson, troubleshoot ordering issues, and partner with senior staff and Supply Chain Management to resolution while providing status updates. Deliver responsive customer service through effective communication and time management in a team environment. Apply project management practices to improve order lifecycle processes and maintain thorough documentation of requirements, requisitions, and MAC coordination.

Required Skills & Qualifications: Excellent computer troubleshooting and problem-solving skills. Knowledge of computer terminology and concepts (CPU, Internet, Networking, Client/Server, LAN/WAN). Experience with ticket tracking systems and documentation tools supporting endpoint operations. Working knowledge of Windows and macOS devices, printers, scanners, and multifunction hardware and software, with ability to maintain tracking tools and databases. Ability to prioritize and adapt to special projects, urgent requests, and high-priority orders. Strong relationship-building skills with internal and external customers.

Experience level: See Education for required experience tiers.

Preferred Skills: N/A Education: High School / GED and four (4) years of experience in project coordination, order fulfillment, or a customer service role. OR Associate's degree and two (2) years of experience in project coordination, order fulfillment, or a customer service role. OR Bachelor's degree and excellent computer troubleshooting and problem-solving skills. Certifications & Licensure: Required: N/A Preferred: N/A Special Project Note: Technical Dress Rehearsal (TDR) Tester Mayo Clinic seeks eight (8) temporary TDR Testers to support go-live readiness for a large-scale system implementation. Testers will validate approximately 3,445 workstations and peripherals, including printers, scanners, and label printers, in the production environment before the April 2027 go-live. Training will be provided. No Epic experience or certifications required.

TDR Key Responsibilities: Complete onboarding, system access, and TDR training and participate in Pilot TDR beginning November 2026. Test workstations and peripherals at assigned MCHS locations by following step-by-step test scripts. Document results, failures, and issues in designated tracking tools and escalate to technical teams as needed. Retest devices and workflows after remediation and track issues through resolution. Support Production TDR from December 2026 through April 2027, including final handoff of open items into go-live readiness processes. Work professionally and respectfully in active clinical and patient care environments.

TDR Minimum Qualifications: Strong computer troubleshooting and problem-solving skills. Ability to follow detailed written instructions consistently with strong attention to detail and accurate documentation. Ability to travel between MCHS locations and work on-site. TDR Preferred Qualifications and Physical Requirements: Degree or coursework in information technology, computer science, or a related field. Familiarity with Windows workstations and common peripherals. Experience in healthcare or customer-facing environments. Ability to stand, walk, and move between departments for extended periods. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits Opportunities for growth with global clients A supportive, inclusive culture that values innovation and people Exposure to cutting-edge technologies and projects About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume.