Job Title: Business Analyst SSO
Job location: Deerfield Beach, FL
Job Type: Long Term Contract
The ideal candidate will have a strong technical troubleshooting background with hands-on experience in Microsoft Azure / Entra ID (formerly Azure Active Directory). This is not a traditional IT Help Desk role. The successful candidate will work on corporate technology issues, investigate application and authentication problems, coordinate with technical teams, and escalate complex security, SSO, and integration-related issues when required. Candidates with approximately 3–5 years of relevant experience are preferred.
Key Responsibilities:
Troubleshoot and resolve technical issues related to SSO, authentication, and application access.
Support and troubleshoot Microsoft Entra ID / Azure Active Directory environments.
Investigate authentication and access issues involving enterprise applications.
Analyze SSO-related tickets and determine the appropriate troubleshooting and escalation path.
Work with security, infrastructure, application, and development teams to resolve technical issues.
Troubleshoot API and application integration issues.
Review and understand data mapping, data flows, and application interfaces.
Assist with identifying data or integration discrepancies and coordinate resolution.
Perform technical analysis and document troubleshooting steps, findings, and resolutions.
Gather and document business/technical requirements when needed.
Create and maintain technical documentation, support procedures, and knowledge articles.
Monitor and manage technical support tickets through resolution or appropriate escalation.
Communicate technical issues and resolutions effectively with both technical and business stakeholders.
Required Skills & Experience:
3+ years of experience in Technical Support, Technical Analysis, Application Support, Business Analysis, or a similar corporate technology role.
Strong hands-on experience with Microsoft Azure and/or Entra ID (Azure AD).Experience troubleshooting SSO / Single Sign-On and authentication issues.
Understanding of APIs and application integrations.
Experience with data mapping, data flows, or data integration.
Strong technical troubleshooting and problem-solving skills.
Experience documenting technical issues, solutions, requirements, or processes.
Ability to analyze an issue, identify the root cause, and determine when escalation is required.
Strong written and verbal communication skills.
Ability to work effectively with application, security, infrastructure, and business teams.
