Job Description:
Support with Skill. Care with Heart. Grow with Us. At Great Rivers Dental, we believe exceptional dental care doesn’t stop in the treatment room, it’s supported by a strong, compassionate revenue cycle team working behind the scenes. We’re looking for a Revenue Cycle Specialist to join our collaborative, patient-centered organization and help ensure a smooth, respectful, and accurate financial experience for our patients and partners. If you’re detail-oriented, organized, and passionate about doing what’s right for patients, payers, and the team, we’d love to meet you. Whether you bring deep dental billing experience or are eager to continue growing your expertise, we provide the tools, training, and support to help you succeed.
WHY YOU’LL LOVE IT HERE: A Values-Driven Culture
Our Core Focus is to empower people to confidently reach their full potential through exceptional and compassionate dental care. Every role, including revenue cycle, plays a critical part in delivering that mission. We live our Core Values every day: Patient Centered – Compassion, clarity, follow-through, respect Always Learning, Always Improving – Curiosity, growth, accountability One Trusted Team – Support, communication, recognition, dependability Choose Positivity, Take Initiative – Ownership, solutions, action Do What’s Right – Honesty, privacy, integrity, accountabilityA Role with Real ImpactAs a Revenue Cycle Specialist, you ensure patients are billed accurately, insurance claims are handled correctly, and revenue is collected ethically and efficiently, allowing our clinical teams to focus on care while patients experience clarity and confidence. This role may be a hybrid office-based, with opportunities to collaborate closely across clinical, administrative, and leadership teams at all three Great Rivers Dental locations. Growth & Development We invest in your growth and success with: Ongoing revenue cycle, compliance, and dental billing education Exposure to advanced insurance follow-up, appeals, and reporting Cross-training and mentorship opportunities Career advancement within a growing dental organization
Requirements:- WHAT YOU’LL DOManage all aspects of the revenue cycle including insurance billing, claims follow-up, collections, and patient billing
- Review patient accounts and statements to ensure accuracy, completeness, and compliance
- Monitor and proactively work accounts receivable and insurance aging reports
- Investigate denied claims, underpayments, and billing discrepancies — including appeals and peer-to-peer reviews
- Review EOBs for accuracy and proper contract reimbursement
- Process insurance payments within 24 hours of receipt
- Communicate professionally with patients and insurance carriers to resolve billing questions and concerns
- Handle patient calls with empathy and clarity, returning calls within 24 hours
- Generate and review financial and revenue cycle performance reports
- Maintain up-to-date knowledge of dental billing codes, payer rules, and compliance standards
- Identify opportunities for workflow and process improvements
- Ensure compliance with HIPAA, OSHA, Fair Credit Standards Act, and all federal and state regulations
- Support training and mentorship of other finance team members as neededWHAT WE’RE LOOKING FORPreferred (but not required)
- Associate degree in Accounting, Finance, Business, or comparable experience 2+ years of dental or healthcare billing experience
- Knowledge of dental terminology and CDT code updates
- Experience with Open Dental, Dental Intelligence, Microsoft Excel, and Google DriveWhat Matters MostDetail-Oriented & Organized – You’re accurate, thorough, and reliable
- Patient-Focused Communicator – You explain financial information clearly and compassionately
- Problem Solver – You investigate, follow up, and resolve issues independently and collaboratively
- Tech-Comfortable – You adapt easily to software and systems
- Growth-Focused – You seek feedback, learning, and improvement
- Team Player – You value collaboration, accountability, and shared successWORKING CONDITIONSPrimarily sedentary office or remote role
- Moderate noise levels in office settings
- Strong typing, data entry, and computer-based work required
Ability to handle multiple tasks and deadlines efficientlyCOMPETITIVE COMPENSATION & BENEFITSWe believe great work should be rewarded.
Hourly pay: $24–$28/hour, based on experience
Quarterly bonus opportunities tied to performance and team success 401(k) with company match Generous PTO and paid holidays Medical, dental, and vision benefits Additional incentives and team bonusesJOIN OUR FAMILYIf you’re looking for a meaningful role where your skills make a difference, your growth is supported, and your work aligns with values that prioritize people — Great Rivers Dental is the place for you. Apply today and join a team that’s patient-centered, forward-thinking, and always learning.
