Director of Global Customer Experience, Trading API
social leverageNew York, NY
$180,000 - $240,000 per year
APPLYDirector of Global Customer Experience, Trading API
social leverageNew York, NYManager L7
$180,000 - $240,000 per year
Brokerage ClerksFirst-Line Supervisors of Office and Administrative Support WorkersCustomer Service Representatives
Software PublishersInvestment Banking and Securities IntermediationSecurities and Commodity Exchanges
APPLY NOWAlpaca is seeking a Director of Customer Experience for the Trading API to lead and scale our global customer support. You will oversee General and VIP support, set service levels, and work with Product, Engineering, and Compliance to turn customer insights into action.
The role requires strong leadership, broker-dealer experience, and the ability to drive data-driven improvements across a distributed team. A global, remote-friendly setup with cross-border collaboration is expected.
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Level
Manager L7
Salary
$180,000 - $240,000 per year
Location
New York, NY
Occupation
Brokerage Clerks
Industry
Software Publishers
Posted
2 days ago