Reentry Case Manager

Position Summary: The Reentry Case Manager plays a key role in supporting successful community reintegration for individuals returning to Wake County from local, state, and federal correctional facilities. Case managers provide hands-on experience in client engagement, case management, workforce development, and community-based service delivery in collaboration with Wake Local Reentry Council staff.

Coordinate communication with referral sources such as probation, courts, and partner agencies. Conduct participant check-ins to monitor progress, address barriers, and schedule follow-up appointments Assist participants in accessing workshops, trainings, and partner resources Participate in team meetings, trainings, and professional development opportunitiesThis position is funded through June 2027Qualifications Associate's degree in Social Work, Criminal Justice, Human Services, or related field One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume Beyond the Basics (Preferred Education and Experience) Three years’ experience providing effective intervention strategies and case management within reentry or the judicial system One year’s experience working in reentry services. Proficient bilingual English/Spanish communicator How Will We Know You're 'The One'?Demonstrated skill in reentry best practices and knowledge of the criminal justice and court systems, including related organizations, procedures, and terminology Familiarity with trauma informed care, motivational interviewing, and strengths-based case management models Awareness of the legal, social, economic, and emotional barriers faced by justice involved individuals Proven capacity to support individuals in complex situations and guide them toward resolution Competence in deescalating high intensity situations and managing conflict effectively Talent for establishing trust and maintaining professional boundaries with justice involved individuals Proficiency in applying core case management functions, including assessment, planning, service implementation, follow up, documentation, and monitoring Strength in building and sustaining relationships with clients and service providers through active listening and responsive engagement Exceptional organizational skills with a focus on efficient time management Competence in using office equipment and technology—including software systems such as Microsoft Office and electronic document management tools—to meet business needs