Leasing Consultant - Affinity at Puyallup

Leasing Consultant Position at Axis Residential Axis Residential is a forward-thinking property management organization, part of Inland Group a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. We are hiring for a people-focused Leasing Consultant for our 62 and older active adult community - Affinity at Puyallup. Through relationship selling, the Leasing Consultant will drive occupancy of the community to meet both short-term and long-term leasing goals. You will be responsible for building a strong rapport with our prospective and current residents. Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments. Receive inbound phone/email inquiries while listening with intent to gather information from prospective residents to build relationships and curate a personalized and "Affinitized" experience. Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system on a consistent basis. Conduct an individualized experience for each tour based on the prospective resident's needs and interests. Utilize staff members, residents, dedicated time with ambassadors, and tour times aligned with daily activities. Perform daily, meaningful prospect follow-up in accordance with Affinity expectations and standards through phone calls, personalized next steps, Sales Mail, notes, etc. Coordinate depositor related creative follow-up and engagement. Maintain a community culture focused on enhancing our residents' way of life while providing excellent customer service and a supportive home environment. Support the community by hosting and participating in onsite community events for residents and prospects. Build meaningful strategic partnerships with businesses, service providers, and senior housing communities in the local area. Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners. Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents. In partnership with the team, execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs. Ensure all online advertisements and postings are accurate and up to date. Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition. Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc. Observe the condition of the grounds, buildings and model apartment homes on a regular basis and report any irregularities or maintenance needs to the Community Director. Comply with all company policies/procedures and Fair Housing Laws. What We Are Seeking: A relational and influential Leasing Consultant who can build strong rapport and effectively engage with prospective and current residents, while working cohesively with community team members. Must be a team player who takes a "we over me" approach to building and sustaining relationships with others. Must be determined, ambitious, and self-motivated. Excellent customer service and interpersonal skills. Preferred experience in residential property management, retail, sales, or customer service. Excellent communication skills; must be proficient in speaking, reading, and writing in English. Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions. Willingness to work evenings and weekends as necessary. High School diploma or equivalency certificate. Valid driver's license and insured, operable vehicle.