Dental Front Desk Scheduler Part-time

Job Description: Job Description Under the direct supervision of the Dentist, Dental Front Desk Staff will manage patient appointments, reminders, registrations, insurance, lab cases, internal/external referrals, phone calls, and enforce HJMC policies.

Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork. Remind caller of cancellation/no show policy. Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization. Act as a liaison for the patients and the Health Center: Direct calls to other departments as needed. Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls to physicians/practice manager/triage nurse. Service patients: Make reminder calls. Make calls to reschedule appointments. Provide assistance with mailings and other projects as call volume permits. Be current in basic life support Participate as needed, in Quality Improvement Be courteous and professional at all times with patients and co-workers, especially when giving instructions to patients before, during and after dental appointments. Ensure that patient information is kept HIPPA secure. Assist in inventory and ordering of supplies for the dental Other duties as assigned Key Performance Indicators : Provider satisfaction Patient satisfaction Excellent customer service Be courteous and professional at all times with patients and co-workers. Perform all duties listed in the responsibilities section, and those assigned by the dentistHIPAA Statement : The individual will have access to the patient records. Professionalism and confidentiality must be maintained at all times.