Customer Service Representative
Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.
Shift:
Monday-Friday and Saturday rotation. Answers telephone or greets customers at counter.
Provides information about collections, rates, billing, and account status promptly and correctly.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
Six months related experience and/or training.
Computer programs, including Microsoft Office suite of applications.
High school diploma or GED required.
Bachelor's degree preferred.
Demonstrates ability to use computers and technology capabilities.
Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Paid time off and paid holidays.
Health and wellness benefits including medical, dental, and vision.
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
Employee Assistance Program (EAP).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
