Transportation SupervisorOverall responsibility for the operations of the transportation department, including both stocking and order filling operations. Primary accountabilities consist of:
Customer Service and QualityProvide all customers served by the department with quality of service consistent with corporate goals.
Expenses and ProductivityMonitor all facets of the department activity to ensure that expense ratios for the department are within agreed upon levels consistent with departmental budgets and goals.
Human ResourcesProvide for an atmosphere in the department that promotes high levels of achievement and low turnover. Maintain a non-union environment.
Asset ManagementMonitor proper usage of manpower for approximately 65 employees to achieve goals. Manage company fleet consisting of approximately 60 tractors and 100 trailers.
Key responsibilities:
Customer Service
Responsible for the completion and delivery of all orders accurately and on time.
Respond to all customer, salesman and employee requests and inquiries in a timely manner.
Foster an atmosphere of good customer service throughout the department. Work closely with customers to provide high levels of service.
Limit departmental claims and damages to an acceptable level.
Ensure that individual performance is monitored in order that each employee effectively and efficiently meets customer demands.
Expenses and Productivity
Follow operating expense budget for the department.
Responsible for labor expense rate.
Advocate creativity and movement within the department, so that the progression of methods and procedures can be measured.
Manage routes at the most effective and efficient levels.
Human Resource Management
Ensure staffing levels are maintained in order to provide superior customer service.
Promote a labor relation's climate that provides for employee's involvement and teamwork with a dedication to customer service.
Accountable for maintaining turnover and retention levels at an acceptable level.
Ability to coach, develop and facilitate individual team members as it relates to overall team performance.
Uphold, support and maintain company safety standards at all time.
Asset Management
Maintain equipment at safe and effective operating levels.
Ensure that all equipment in the department is maintained in good working order, through proper use and preventative maintenance.
Accomplish productivity goals while maintaining efficient and effective labor levels.
Allocate time efficiently. Handle multiple tasks and complete priorities.
Assist in developing plans for cost reduction, process improvement, schedule and labor hours reduction.
Establish good working relationships with other departments to ensure smooth transition of inbound and out-bound functions.
Skills and qualifications:
Some college preferred.
Experience as a supervisor with increasing levels of responsibilities.
Articulate, with good presentation and written communication skills.
Acceptable PC skills concentrating in Microsoft Word and Excel.
Familiarity with DOT regulations.
Personal qualifications:
Informal and approachable person who can communicate at all levels.
Must be able to handle adversity, react quickly, and maintain a positive attitude.
Willing to work long hours and be on call as needed.
Motivated to excel and instill that same quality in subordinates.
Equal Opportunity Employer
