Job Description: Savannah Regional Operations Center (ROC) Account Manager
Job Description:
As an Account Manager at Natuals2Go Plus, you will play a critical role in ensuring the satisfaction of our customers by providing high-quality service and support for our vending machines. You will be responsible for managing customer accounts, maintaining inventory levels, and resolving issues promptly and effectively.
Responsibilities:- Service vending machines at customer locations by restocking products, ensuring cleanliness, and performing routine maintenance as needed.
- Build and maintain strong relationships with customers, addressing their inquiries, requests, and concerns in a professional and timely manner.
- Manage inventory levels and replenish stock as necessary to meet customer demand and ensure product availability.
- Track and record inventory usage, sales, and spoilage accurately using company systems or software.
- Perform regular audits of vending machines to ensure proper functioning and troubleshoot any issues that arise.
- Remove and dispose of spoiled or expired products according to company procedures and regulations.
- Collaborate with the operations team to coordinate machine installations, relocations, and removals as needed.
- Provide training and support to customers on how to use vending machines and troubleshoot basic issues.
- Proactively identify opportunities to upsell products or services to customers based on their needs and preferences.
- Maintain a clean and organized work environment, including company vehicles and equipment.
- Adhere to all safety and sanitation guidelines, including wearing appropriate personal protective equipment (PPE) and following proper lifting techniques.
- Complete administrative tasks such as recording transactions, preparing reports, and submitting paperwork accurately and on time.Qualifications: Previous experience in customer service, sales, or a related field preferred.
- Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently with minimal supervision as well as part of a team.
- Flexibility to work evenings, weekends, or holidays as needed.
- Valid driver's license and clean driving record required.
- Ability to lift and move heavy objects (up to 50 Lbs) and perform physical tasks associated with stocking vending machines
- Why Join Us Now? The vending and micro market industry is rapidly evolving, and Naturals2Go is at the forefront of this movement. This is a unique opportunity to be part of a fast-growing company, make a meaningful impact, and help everyday people build lasting businesses in their communities.
EOE
