Join a Leader in Home HealthcareAt Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
Explore more about our mission and services at Rotech.com.
Patient Care Coordinator - REMOTEWe are seeking a dedicated Patient Care Coordinator - REMOTE, Must live within the US for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.
Pay is $16 plus a Quarterly Bonus opportunity
Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
This position requires you to work five days a week.
This includes every Saturday and Sunday as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process.
Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
Obtains medically necessary documentation
Processes patient orders through On-line Pharmacy system
Resolves tracking issues and reschedules shipping orders for patients
Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
Verifies orders are complete
Performs other duties as assigned
Employment is contingent onBackground check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen ( when applicable for the position )
Compliance with healthcare facility credentialing process ( when applicable for the position )
Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or ExperienceHigh school diploma or GED equivalent, required
Preferred Education and/or ExperienceBackground in the medical field with experience in administrative record management, preferred
Experience working with medical equipment, preferred
Familiarity with medical billing processes and reimbursement procedures, preferred
Knowledge of medical terminology, preferred
Minimum of one year of related work experience, preferred
Skills and CompetenciesAbility to interpret various forms of communication, including verbal, non-verbal, written, and visual
Ability to perform basic mathematical calculations accurately
Capable of working independently as well as collaboratively within a team
Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
Strong attention to detail with the ability to multi-task effectively
Strong English communication skills, both written and verbal
Machines, Equipment and Technical AbilitiesAbility to navigate the internet and conduct online research
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
Proficiency with email communication platforms
Working knowledge of Microsoft Outlook, Word, and Excel
Physical DemandsAbility to lift and carry office equipment when needed
Ability to read small print on screens and documents, requiring close vision
Ability to sit, stand, walk, talk, and listen for extended periods
BenefitsGenerous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
