Head of Marketing Operations

Who We Are: Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. The Director of Market Operations will support day-to-day operating performance across our markets. This leader works with the local team to deliver a best-in-class member experience measured by NPS, retention, and LTV. You will work closely with the Head of P&L Operations, Marketing, Member Services, and the service delivery teams. If you want to run a real business inside one of the fastest-growing home services companies in the US, this is the seat. Each market in the region has clear, owned goals for members, revenue, labor efficiency, margin, retention, and customer experience. Local operations teams are coached, held accountable, and consistently hitting plan. Labor utilization, scheduling, productivity, and service quality become consistent across MD, DC, and VA. Leadership time freed from daily market management to focus on growth and company building. Market operations: Lead the Home Managers, Technicians, and Member Services team to deliver best-in-class service. Manage budgets and personnel allocation, set measurable goals for every team, and hold them to productivity, quality, service, and revenue targets. Lead Technicians and Home Managers through weekly team meetings, stand-ups, and culture-building events. Recruit, interview, and onboard field talent. Training & development: Train teams on service standards, job execution, safety, and member interaction. Coach continuously and run improvement plans when performance slips. Serve as the escalation point for member concerns. Field operations: Oversee daily operations, scheduling, and resource allocation. Visit job sites to ensure quality and adherence to company standards. Build strong relationships with key vendors to ensure timely, complete project execution. Asset management: Oversee local assets, including vehicles and office space. MBA preferred ~ Has led teams in the field, not just from a desk, and knows what it takes to get frontline people to perform ~ P&L, unit economics, customer satisfaction, with real numbers to point to ~ Understands service delivery at the ground level, including labor scheduling and utilization ~ Customer-centric thinker who turns live feedback into concrete action, not just reports ~ Good instincts for when to standardize across markets versus let local teams adapt ~ Strong cross-functional partner with Platform Ops, Sales & Marketing, and Finance ~ Thrives in a founder-led, fast-growth environment where structure is still being built ~ Based in the DC region and able to work on-site in Rockville, MD, 5 days a week Health, vision, and dental insurance Rockville, MD, on-site 5 days a week (DC region candidates only)