Barista/Part Time Operator (Shift Manager)

Job Description: The Barista/Part Time Operator (Shift Manager) is the operational and cultural leader of their Foxtail café and is responsible for delivering an exceptional guest experience, developing a high-performing team, and ensuring the store operates with excellence every day. This role combines hands-on leadership with disciplined operational oversight, spending approximately 75% to 85% of time on the floor and 15% to 25% on administrative responsibilities. This ratio would shift as we open more stores and eventually become a full time manager. Shift Managers are accountable for maintaining Foxtail’s standards of quality, hospitality, and community connection while driving strong financial and operational performance. This role would eventually grow into a Multi-Store Manager as we build out our cluster. Key Responsibilities1. Team Leadership & Development Hire, train, coach, and schedule baristas and key holders to ensure proper staffing and strong performance. Build a positive team culture grounded in accountability, communication, and continuous improvement. Provide real-time coaching; conduct performance feedback, reviews, and development conversations. Maintain high morale and foster a sense of community and belonging within the team. 2. Operational Excellence Oversee daily operations, including inventory management, ordering, cash handling, and sales performance. Ensure accurate execution of labor scheduling, productivity, payroll and cost controls. Uphold Foxtail’s ops standards through consistent routines, checklists, team meetings and quality controls. Lead from the front during peak hours to ensure efficient throughput, consistent pacing, and strong service. 3. Guest Experience & Product Quality Set the tone for hospitality by modeling warm, genuine service. Ensure all beverages and food items meet Foxtail’s quality and consistency standards. Address guest concerns promptly and professionally, turning issues into positive outcomes. Create a welcoming, community environment where guests feel connected to the brand. Partner with Regional Manager on online review responses 4. Maintenance, Safety & Compliance Ensure the store is clean, safe, and fully compliant with health and sanitation standards. Monitor equipment functionality and escalate maintenance needs promptly. Maintain adherence to safety protocols and Foxtail brand standards.5. Local Execution & Community Engagement Implement seasonal promotions, marketing activations, and brand initiatives. Support local community relationships and represent Foxtail as a positive presence. Oversee events and new store openings as needed. 6. Decision-Making & Authority Manage labor scheduling and deployment throughout the day. Approve petty cash purchases and oversee inventory ordering. Make real-time shift decisions to maintain pace, quality, and guest satisfaction.