Inside Sales Support Jim House & Associates has been a trusted manufacturer's representative since 1957, specializing in water and wastewater treatment solutions. Over the years, we have expanded to serve both municipal and industrial clients, offering top-tier equipment, local inventory, and expert service. Our factory-trained technicians provide installation, troubleshooting, and repairs, ensuring reliable support for our customers. With over 60 years of experience and a commitment to rapid 24-hour response times, we proudly serve Alabama and the Florida Panhandle. Join our team and be part of a company dedicated to quality, innovation, and exceptional service. The Inside Sales Support role is responsible for managing customer relationships and supporting the full sales cycle from initial inquiry through order fulfillment. This role prepares quotes and proposals, processes and follows up on orders, identifies sales opportunities, and provides responsive product and account support. Working closely with Outside Sales and internal teams, the Inside Sales Support helps deliver a seamless customer experience while supporting revenue growth. Key duties and essential functions include: Provide support to the sales staff and project managers through accurate input of sales data in our ERP system. Manage the full quote-to-order process, including entering quotes & orders, creating sales orders, work orders and purchase orders. Develop strong knowledge of the company's products and services to assist customers with product selection, technical questions, substitutions, and alternative solutions. Build and maintain strong customer relationships by understanding purchasing patterns, project needs, and opportunities for account growth. Partner closely with Outside Sales, Operations, Estimating, Engineering, PCG, and vendors to ensure customer requirements and commitments are clearly communicated and executed. Proactively communicate order changes, delays, technical concerns, or other issues to customers and internal partners and escalate when appropriate. Support accounts receivable and other customer-related needs as necessary to provide a consistent experience throughout the customer lifecycle. Follow established sales processes, pricing guidelines, approval requirements, and documentation standards while maintaining confidentiality of customer, pricing, and margin information. Participate in product training, sales meetings, and team planning while sharing customer and market insights that support continuous improvement. Perform other duties as assigned.
Required qualifications include:
Bachelor's degree in business, Engineering, Marketing, or a related field preferred; equivalent combination of technical education and relevant inside sales experience will be considered.0-2 years of experience in inside sales, technical sales support, or customer account management in a project-based, mechanical, or engineered products environment. Demonstrated track record of managing a high-volume quote and order pipeline with accuracy, urgency, and strong conversion performance. Experience selling or supporting the sale of pumping systems, plumbing products, water treatment solutions, HVAC equipment, or related mechanical or infrastructure products strongly preferred. Proven ability to build and maintain strong customer relationships through phone, email, and digital communication without the benefit of regular face-to-face contact. Experience working in close coordination with outside sales, operations, and engineering teams in a collaborative, fast-paced sales environment.
Preferred qualifications include:
Proficiency in CRM platforms for account management, opportunity tracking, and pipeline reporting; experience with order management or ERP systems preferred. Proficiency in Microsoft Office Suite including Outlook, Excel, and Word; ability to prepare clear, professional quotes, proposals, and customer correspondence. Working knowledge of pumping systems, plumbing, water treatment, or related mechanical product lines preferred; demonstrated commitment to building technical depth required. Strong written and verbal communication skills; professional phone presence and the ability to communicate technical information clearly and confidently to a range of audiences. Excellent organizational skills and attention to detail; ability to manage multiple concurrent priorities accurately in a fast-paced, customer-driven environment.
Physical demands and work environment:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to stand and use hands to finger, handle, or feel objects, tools or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Standard office environment. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is minimal.
Benefits include:- Health insurance 401(k)
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
The company is committed to equal employment opportunity. The company will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: age, ancestry, childbirth or related medical condition; citizenship; color; creed; familial status; gender expression; gender identity; genetic information; height; weight; marital status; national origin; physical or mental disability or handicap; pregnancy; race; religion; sex; sexual orientation; uniform service member status or veteran status; or any other characteristic protected by applicable federal, state, or local laws.
