Sr. Operations Associate - REMOTE

How You’ll Make an Impact: The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing. This person will also possess strong analytical skills to not only document, but to evaluate and recommend changes to processes, workflows, and procedures to drive productivity and efficiency. Additionally, is comfortable with monitoring, exception trends analysis, and partnership with product/engineering or vendors on automation and AI use cases. The area of responsibility for this role is wide and thus requires thorough knowledge of various company processes.

What You’ll Be Doing: The Senior Operations Associate is the subject matter expert of and manages daily processing for deposits, RTP, ACH, and wires. That includes manual and batch postings, research, exception handling within set parameters, and support for general ledger reconciliation, with strict attention to deadlines and controls. They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable. They support plans for electronic funds processes and member servicing. They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices. They lead or support process reviews and testing and help translate findings into production changes. They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact. They work with vendors, management, and regulators on internal services, funds transfer policies, compliance, security, and contingency planning. They write and maintain procedure documents for their areas, update them when programs or workflows change, and recommend policy updates. They use AI-assisted decision tools where appropriate for exception handling, risk assessment, and fraud detection. They support other business units with member requests and workflows, cross-train on critical processes, and help maintain service levels. They also interact with vendors and third parties on behalf of members and the Credit Union, stay current on regulatory and technology changes, and perform other job-related duties as assigned Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors. Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc. Performs additional duties as required. What You Bring to the Team The Senior Operations Associate has intermediate to advanced Excel (lookups, pivot tables, data cleansing) and comfort working with data exports and dashboards; experience with basic data querying (e.g., SQL or BI tools) preferred. Experienced working with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines). Demonstrates ability to learn new systems quickly and to translate business requirements into system or configuration requirements for vendors/IT. This role works under moderate supervision, follows established procedures, and uses independent judgment in handling complex work. The person should be comfortable working across multiple banking systems and tools, and open to adopting new technology and AI-assisted capabilities as they are introduced. At least four years of transactional processing experience in a bank or credit union, with at least two years in a similar Operations role; project experience preferred, supervisory experience a plus. Experience with deposit and payment systems, including ACH, wires, and RTP., and related digital banking platforms. Experience working with or supporting AI-assisted decision tools and automation in operations or a clear ability to identify automation candidates and support business cases for AI-assisted implementations. Strong knowledge of rules and regulations governing transactional processing in financial institutions. Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills, with the ability to manage multiple priorities and meet critical deadlines with a high level of accuracy. High integrity, trustworthiness, and accountability. Proficiency with Microsoft Outlook, Teams, Word, and Excel, and comfort working in a remote, tech-enabled environment. Work is remote and requires a suitable internet connection, a current smartphone, extended computer use, and frequent communication via email, chat, video, and phone. Standard policy, BSA/AML, at-will, and "other duties as assigned" language from your existing template continues to apply. Stable internet connection with speeds high enough for video conferencing and screen sharing Smartphone with current iOS/Android OS Prolonged periods sitting at a workstation and working on a computer Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone Where You Can Work Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico. Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship. Compensation & Rewards Compensation for this role is $68,800 - $78,800 per year with the potential for discretionary incentive compensation based on both company and individual performance. Benefits That Support You Excellent health insurance packages with a Health Reimbursement Account option Life, AD&D, Short-Term Disability and Travel Insurance 401k plan with company match dollar for dollar up to 6 percent* Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays Monthly stipend for wellness activities and mental health* Pet Benefits, including insurance, discounts, "pawternity" PTO day, and more Bonus/commission plan for qualifying roles PTO purchase and sell-back programs Rewards and peer recognition programs Trust-based, out-come oriented remote work environment for most roles *After 6 months of service Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status. Quorum will make reasonable accommodations incompliancewith the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. Each employee is required to uphold the Credit Union'scompliancewith all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuing federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.