IT Help Desk Agent — Government Swing Shift

Spry Methods, Inc. is seeking a Call Center Operator for a Swing Shift to serve as the first contact for IT support. You will engage with government end users via phone, email, chat, and a ticketing system, delivering professional and efficient assistance. Responsibilities include triage, documenting in ITSM, following SOPs, and routing unresolved issues to Tier 2/3 while meeting SLA targets. Must have 1+ year in a support role and strong communication skills.