Position Summary:
Demonstrates a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure that PFCU maximizes lending and sales opportunities with members who apply for credit. Consistently demonstrates the ability to think independently, outside the box, by effectively responding to each individual member’s unique situation; not stuck in a mass production box.
Essential Duties and Responsibilities:
1. Sales Success – Uses strong interpersonal skills and influence to consistently achieve sales goals. Overcomes objections with persuasion and persistence. Displays confidence in presenting appropriate solutions to fit members’ needs. Maximizes opportunities to sell PFCU products and services to benefit member and enhance quality and depth of member relationship and profitability.
2. Results Orientation – Is keenly aware of personal, team, departmental and company-wide goals and can prioritize work to achieve funding goals. Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines. Demonstrates persistence and overcomes obstacles to maintain above average closing ratios.
3. Member Service – Demonstrates an unsurpassed commitment to exceptional member service that ensures a Raving Fans experience with each encounter. Views situations from the member’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member’s expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints.
4. Initiative – A motivated self-starter who measures self against standards of excellence. Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration. Takes calculated risks to accomplish goals. Actively supports member education events and seminars.
5. Accountability – Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members. Accurately and efficiently performs transactions and member requests. Willingly accepts and embraces constructive coaching and feedback as needed. Assesses own strengths and weaknesses. Schedules time off in advance and avoids unscheduled absences.
6. Effective Communication – Persuasive and confident. Uses clear and simple language to communicate information and decisions to internal and external members. Explains recommendations, products and services in ways members can easily understand. Demonstrates sensitivity to cultural and gender differences.
7. Teamwork – Builds rapport with fellow teammates and credit union staff. Demonstrates genuine concern for others and shares personal expertise with peers. Displays flexibility regarding scheduling. Fosters a spirit of cooperation to ensure the success of the team.
Perform other duties as required.
Product, Service Skills and Knowledge
Is fully familiar with and able to clearly communicate with internal and external members about: Underwriting philosophies, lending decisions (approved, denied or conditioned), approval stipulations, various consumer loan products and services, credit bureau reports and scores, credit histories, Guaranteed Asset Protection (GAP), Mechanical Repair Coverage (MRC), Credit Life and Disability insurance, loan and deposit rates, lending policies and procedures and our automated underwriting process.
Compensation Annual salary commensurate with skills and experience.
Platinum Federal Credit Union offers an attractive benefits package, including safe harbor 401k, health, life, dental, vision, and paid leave. Platinum Federal Credit Union is proud to be an equal opportunity employer.
