Customer Support Technician

Onsite: Boca Raton, Florida

Position Summary: The IT Support Technician provides frontline technical support for enterprise hardware, software, mobile devices, printers, audiovisual systems, and end-user technologies. This role is responsible for delivering exceptional customer service, troubleshooting technical issues, supporting IT asset management, and maintaining enterprise technology resources. The ideal candidate is customer-focused, technically curious, and eager to learn while supporting users in a fast-paced enterprise environment.

Key Responsibilities: Install, configure, and support:

• Desktop and laptop computers
• Mobile devices
• Printers and scanners
• Software applications
• Windows operating systems
• Provide in-person and remote technical support to end users.
• Troubleshoot hardware, software, and connectivity issues.
• Monitor and maintain systems using:

Microsoft Endpoint Configuration Manager (MECM/SCCM): Support audiovisual and video conferencing technologies. Assist with Microsoft Teams, Zoom, and other virtual meeting solutions. Track and manage IT assets and inventory. Create and maintain technical documentation and support records. Escalate issues when necessary and follow established support procedures. Assist with technology deployments, upgrades, and infrastructure projects. Travel to remote locations as needed for support activities. Participate in after-hours and on-call support rotations. Maintain a high level of customer service and communication throughout issue resolution.

Required Qualifications: High School Diploma or equivalent.0-1 year of IT support experience. Basic understanding of:

• Computer Hardware
• Windows 10/11 Microsoft Office 365 Networking Fundamentals
• Mobile Devices
• Strong troubleshooting and problem-solving skills.
• Ability to learn new technologies quickly.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 pounds.

Preferred Qualifications: Associate's Degree or IT-related education. Experience supporting enterprise environments. Experience with:

• Active DirectoryMECM / SCCMServiceNowMicrosoft TeamsZoomGoTo Meeting
• Experience supporting audiovisual technologies and conference room equipment.
• Knowledge of Microsoft Teams Rooms devices.
• Core Skills
• Desktop Support
• Help Desk Support
• Tier 1 Technical Support
• Windows 10/11 Microsoft 365 Outlook
• TeamsActive DirectoryMECM / SCCMHardware Troubleshooting
• Software Installation
• Mobile Device Support
• Printer Support
• Asset Management
• Video Conferencing Support
• Customer Service
• Technical Documentation