Bad Debt CollectorThe Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Professionally persuade patients to pay on past due medical debtsOvercome stalls and objections and suggest money sources for debt paymentLeave messages with consumers informing them of contact points via a mandated scriptUpdate the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the systemAdhere to the production standards set for the department and clientAccuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirementsQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
A high school diploma or GED is required 1 year of relevant experience is preferredPrevious experience in medical collections is requiredPrevious experience working in a call center environment requiredKNOWLEDGE, SKILLS AND ABILITIES:Strong organization and communication skillsAbility to use professional language and grammarUnderstanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and proceduresIntermediate to advanced Microsoft skills in Word and ExcelStrong multi-tasking skills and the ability to handle a high call volume in a fast paced environmentStrong telephone communication and negotiation abilitiesMust have the ability to simultaneously talk and typeAbility to compute math calculations using addition, subtraction, multiplication, division, and percentagesAbility to type minimum of 25 wpmBenefits Offered: MedicalHealth Savings Account for High Deductible Medical planDentalVisionLife InsuranceDisability InsuranceRetirement with Company MatchingPaid Time Off & HolidaysEmployee Assistance ProgramReferral ProgramIllinois, Maryland and New Jersey residents click below for compensation and benefits:https://www.holliscobb.com/illinois-maryland-residents/Hollis Cobb is an Equal Opportunity Employer
